Site Operations & Business Enablement Lead

Zimmer US, Inc.•Salt Lake City, UT

3d•$72,000 - $89,000•Hybrid

About The Position

The Site Operations & Business Enablement Lead serves as the onsite operational lead for day-to-day manufacturing and site operations in Salt Lake City. The role owns operational execution from design handoff through delivery, ensuring scalable and compliant processes, reliable supply, accurate documentation, and readiness for launches, installations, servicing, and customer support in partnership with service and field support teams. The position leads manufacturing execution and site operations, maintains product traceability and documentation integrity, and partners with Quality, Supply Chain, Sourcing, Finance, and Field Service. It also develops process maps, operational metrics, scalable workflows, and documented business-system processes. This is a hybrid role with 10–20% travel as business needs require.

Requirements

Bachelor’s degree and 4 years of relevant experience, or Associate’s degree and 6 years of relevant experience, or high school diploma or equivalent and 8 years of relevant experience.
Three to five years of relevant operations, manufacturing, supply chain, quality, or medical device experience.
Experience in a regulated environment, preferably medical device manufacturing.
Strong understanding of inventory control, forecasting, production planning, ERP systems, DHRs, and supplier management.
Demonstrated experience with process mapping, continuous improvement, and operational metrics.
Experience building and scaling operational processes in a growing organization.
Strong documentation, work-instruction development, and change-management skills.
Knowledge of FDA, ISO 13485, and/or MDSAP audit expectations.

Nice To Haves

A technical or software-execution background in medical devices.

Responsibilities

Lead day-to-day manufacturing and site operations, make timely operational decisions, coordinate priorities, and resolve issues proactively.
Own manufacturing execution, product traceability, Device History Records (DHRs), configuration control, and documentation integrity.
Partner with Quality on compliance with SOPs, work instructions, training requirements, audit readiness, and remediation of compliance gaps.
Partner with Supply Chain and Sourcing to manage inventory, material availability, supplier performance, and production scheduling.
Create and maintain end-to-end process maps, operational metrics, and scalable workflows.
Ensure work instructions and operational documentation are accurate, executable, current, and effective.
Coordinate operational readiness for product launches, installations, servicing, and customer support, bridging operational needs with the Field Service team.
Partner with Finance on reporting to key leaders to support business decisions.
Support ERP and business-system process adoption and maintain documented workflows.