Site Occupancy Specialist - Clover Terrace, Dublin CA

Eden Housing•Dublin, CA

14d•$24 - $28•Onsite

About The Position

The Site Occupancy Specialist assists the Community Manager with day-to-day property activities and compliance with regulatory agreements, following established management operating and fiscal policies. The role processes move-ins, manages waitlists and annual recertifications, verifies household income and assets, maintains resident and compliance files, and applies program requirements consistently. It also supports office operations, resident services, maintenance coordination, unit inspections, and property walks. The position requires professional, courteous interactions with residents, staff, visitors, housing agencies, and community members, with sensitivity to cultural backgrounds, economic circumstances, and special needs. The job is based at Clover Terraces in Dublin, California; it is full-time, day shift, and offers $23.73–$27.69 per hour. Travel is negligible.

Requirements

One year of property management experience.
Proficiency processing Tax Credit and/or HUD files.
Prior experience with HUD or CTCAC properties is required.
Ability to read and interpret safety rules, governmental regulations, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of residents or employees.
Ability to perform basic arithmetic and calculate rates, ratios, and percentages.
Ability to solve financial, maintenance, and resident problems logically and creatively, including situations with limited standardization.
Ability to recognize when to refer residents to the Manager or Service Coordinator.
Ability to interpret written, oral, or scheduled instructions.
Physical ability to sit, stand, walk, stoop, bend, squat, climb stairs, walk on uneven ground, reach at or above shoulder level, and lift items under 15 pounds frequently; occasional duties may include lifting 16–50 pounds, pushing 20 pounds, climbing ladders, kneeling, twisting, and handling equipment.
Ability to pass the California driver's license vision test, proofread and read documents, receive verbal information in person and by phone, distinguish emergency-equipment sounds, detect unusual odors, concentrate despite interruptions, attend to tasks for more than 60 minutes, and retain verbal and written information.
Ability to work in an environment where the noise level is usually moderate.

Nice To Haves

Previous experience in affordable housing management.
General understanding of preventive and ongoing apartment maintenance.
Computer literacy, including PC hardware; familiarity with YARDI software is a plus.
Proficiency with word-processing and spreadsheet software such as Word, Excel, and Outlook.
Self-starter who is flexible, detail-oriented, and well organized.
Ability to work independently and in a team environment.
Experience working with diverse groups, including staff, residents, and outside contacts.
Commitment to the company’s goals and philosophy and passion for equitable housing.
Tax Credit Occupancy Specialist (TCS) or Certified Occupancy Specialist (COS) certification.
Second-language skills, which may be desirable depending on the site.

Responsibilities

Process applicants for move-in according to Eden policies and procedures.
Track annual recertification dates and send recertification letters 120 days before certification due dates.
Interview households and obtain documentation to verify income and assets.
Complete annual recertification paperwork and submit files to the assigned auditor for approval.
Maintain the waitlist and process applications in compliance with applicable regulations and EHMI policies; purge the waitlist annually according to Eden policy.
Purge files annually according to Eden’s file retention policy.
Coordinate Housing Authority inspections of vacant units before applicant move-in.
Update Eden’s internal waitlist tracker with open or closed status monthly.
Refer applicants to alternative housing when all units are occupied or the waitlist is closed.
Apply HUD, CHFA, RHCP, TCAC, and other applicable program rules and regulations consistently.
Prepare Project Status Reports.
Maintain a clean, organized office and answer telephone calls and handle office interactions in a friendly, courteous, and sincere manner.
May collect rent, account for money collected, and make daily bank deposits as needed.
Sort and distribute interoffice mail and may order office supplies.
Schedule maintenance repairs, generate and file completed work orders, and follow up as appropriate.
Assist with resident move-in and move-out procedures and unit inspections.
Compile and maintain accurate resident records, including emergency information and incident reports; maintain orderly resident files according to EHMI policies.
Walk the property daily and inspect interior and exterior common areas using the approved checklist.
Maintain a businesslike and professional appearance and promote harmonious relations among residents, housing personnel, and community members.
Represent the project in business-related matters to residents and the community; demonstrate sensitivity to the housing philosophies of the owner or sponsor.
Maintain congenial relationships with residents and resident service coordinators or agencies, showing sensitivity to cultural background, economic status, and special needs and adhering to Equal Employment and Equal Housing Opportunity requirements.
Use sound judgment, consistency, self-control, loyalty, and integrity in resident interactions, financial matters, reports, and relationships with coworkers and management.
Attend assigned training and may facilitate on-site safety meetings.
Accurately report time worked according to Eden policies and procedures.