Site Manager

RUSSELL FISCHER PARTNERSHIP LP•Huntington Beach, CA

1h•Onsite

About The Position

Site Manager - Huntington Harbor Car Wash We are seeking a dedicated and experienced Site Manager to oversee the daily operations of our Huntington Harbor Car Wash. This role offers an exciting opportunity to lead a dynamic team, ensure exceptional customer service, and maintain high standards of cleanliness and efficiency. If you are a motivated leader with a passion for operational excellence, we invite you to join our team.

Requirements

Proven experience in retail, hospitality, or service industry management
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Ability to multitask and work efficiently in a fast-paced environment
Knowledge of safety standards and regulatory compliance
Basic proficiency in computer systems and point-of-sale software
High school diploma or equivalent

Nice To Haves

Additional management training or certifications preferred

Responsibilities

Supervise daily operations of the car wash site to ensure smooth and efficient service delivery
Lead, train, and motivate staff to meet performance standards and provide excellent customer experiences
Monitor and maintain the cleanliness, safety, and functionality of the facility
Manage inventory, supplies, and equipment to ensure optimal operation
Handle customer inquiries, complaints, and feedback professionally and promptly
Ensure compliance with health, safety, and environmental regulations
Implement and uphold company policies and procedures
Analyze operational data to identify areas for improvement and implement corrective actions
Troubleshoot mechanical issues, including air lines, water leaks, pumps, electrical systems, and equipment.
Resolve computer and technology issues involving servers, terminals, software, and hardware.
Handle customer concerns, service complaints, and damage claims professionally.
Address employee matters, including hiring, scheduling, coaching, policy compliance, discipline, and team development.
Recruit, hire, train, develop, and retain top talent.
Ensure proper staffing levels and effective scheduling.
Provide ongoing coaching and performance feedback.
Hold employees accountable while recognizing outstanding performance.
Foster a positive, safe, and respectful workplace.
Ensure compliance with all company policies, safety standards, and labor laws.
Build a culture of teamwork, accountability, and continuous improvement.
Deliver outstanding customer service and maximize customer satisfaction.
Build customer loyalty through consistent service and quality.
Respond promptly and professionally to customer questions and concerns.
Utilize customer feedback to improve operations and service offerings.
Maintain a clean, organized, and professional site appearance.
Ensure team members present a professional image at all times.
Verify all equipment is operating efficiently and safely.
Ensure every vehicle receives a final quality check before delivery.
Ensure the site consistently meets company standards, even when you're not on-site.
Keep all equipment, nozzles, card readers, computers, and systems fully operational.
Manage inventory and proactively order supplies to avoid shortages.
Maintain the parking lot, convenience store, cooler, restrooms, office, and work areas.
Schedule and oversee preventative maintenance.
Identify opportunities to increase sales while controlling expenses.
Oversee all daily site operations.
Serve as the primary contact for vendors, repair technicians, suppliers, employees, and customers.
Lead daily sales initiatives and promotional programs.
Prepare daily deposits, safe reconciliations, and required reports.
Ensure opening and closing procedures are completed accurately and on time.
Communicate consistently with employees and leadership.
Submit a detailed End-of-Day report to your supervisor each day.
Review Assistant Manager daily reports and follow up as needed.
Ensure incidents are reported and resolved according to company procedures.
Respond immediately to HR matters, injuries, and safety incidents while following company protocols.
Report employee performance issues and achievements promptly.
Conduct regular leadership and safety meetings to communicate goals, expectations, and performance.
Learn from mistakes and continuously improve—we expect the same mistake is not repeated.