Site Manager

Colorado Urology Associates•Lafayette, CO

1d•$63,000 - $80,000•Onsite

About The Position

The Site Manager oversees the clinic’s daily and long-term administrative and strategic operations. The role develops, implements, and evaluates clinic operations to support safe, efficient, cost-effective, high-quality patient services. The Site Manager leads clinic personnel, works to maintain a positive patient experience, optimizes resources, and supports achievement of operational goals. The position develops clinic-specific strategic plans in coordination with organizational leadership and physicians; oversees scheduling, staffing, patient flow, administrative personnel, budgets, revenue processes, quality assurance, resources, and regulatory compliance; and supports staff development and patient-centered care. The role is onsite at assigned clinics during operating hours Monday through Friday and requires 25% travel within the geographic region. Duties and responsibilities may change at any time.

Requirements

Associate degree or equivalent experience.
At least 5 years of experience in healthcare administration, including at least 2 years in a supervisory or managerial role.
Financial acumen and budget management experience.
Strong understanding of healthcare regulations and compliance requirements.
Must work onsite at assigned clinic(s), Monday through Friday during operating hours.
Excellent customer service skills.
Commitment to patient-centered care and quality improvement.
Proficient knowledge of medical terminology.
Strong leadership, problem-solving, team-building, and decision-making skills.
Excellent written, verbal, and interpersonal communication skills.
Proficient computer software and database skills.
Strong math and analytical skills.
Ability to multitask and work in a fast-paced, high-volume environment.
Ability to type at least 40 words per minute.
Ability to sit, stand, and/or walk throughout the day and intermittently stoop, bend, speak, and listen.

Nice To Haves

Bachelor's degree in healthcare, administration, business management, or a related field.

Responsibilities

Develop and implement clinic-specific strategic plans aligned with organizational goals in coordination with the Regional Director of Operation, Chief Operating Officer, and physicians.
Identify growth opportunities, service expansions, and resource allocation strategies; collaborate with senior management to set long-term objectives.
Attend and participate in physician meetings.
Oversee daily clinic operations, including scheduling, staffing, and patient flow.
Manage administrative staff, including receptionists, clinical staff, and office assistants.
Implement and enforce policies and procedures to ensure regulatory compliance.
Help develop and manage the clinic budget, monitor expenses, identify cost-saving measures, and collaborate with finance to track financial performance and meet targets.
Support revenue generation through efficient billing and insurance processing.
Maintain and improve quality-of-care and patient-safety standards; monitor and analyze patient feedback and clinical outcomes.
Respond to doctor, patient, and employee grievances, complaints, and inquiries; implement quality improvement initiatives and address issues promptly.
Ensure efficient use of clinic staff, equipment, and supplies; oversee inventory, procurement, and vendor relationships.
Assist with hiring, training, and mentoring clinic staff; conduct performance evaluations and provide feedback.
Foster continuous learning and professional development, and conduct regular staff meetings to communicate ideas, resolve problems, obtain feedback, and maintain staff effectiveness.
Collaborate with healthcare providers to enhance the patient experience, address patient concerns, and resolve clinic-operations issues.
Monitor wait times and appointment scheduling to minimize patient inconvenience.
Ensure compliance with healthcare regulations, including HIPAA and OSHA; stay updated on industry changes and implement necessary changes.
Prepare for and assist with regulatory audits.