Site Manager

Tri-Cities Community Health•Kennewick, WA

12d•Onsite

About The Position

Tri-Cities Community Health (TCCH) is looking for a Site Manager who has a passion for helping others. As a community health center, located in southeastern Washington, serving Pasco, Kennewick, Richland and the surrounding communities. TCCH offers a variety of schedules to support a work-life balance. Most of our clinics offer Monday-Friday day shifts, with no weekends or holidays, competitive salaries and benefits. While providing careers in a fast-paced work environment and opportunities for professional development. We employ a highly diversified group of talented individuals who are dedicated to fulfilling our mission to provide the highest quality patient care with the greatest degree of professionalism and courtesy regardless of a patient’s ability to pay. Our Mission: We are dedicated to the communities we serve, bringing together a unified team that delivers the highest-quality health care to every person, every time. Our community health center began as a modest sized medical clinic in Pasco, Washington in 1981. The clinic was founded by a small group of women in the Pasco community who saw the need to serve low income community members who could not afford to pay for Healthcare. Tri-Cities Community Health has grown into a comprehensive non-profit Federally Qualified Health Center (FQHC) where we have evolved into a network of community health centers that continue with the foundation TCCH was built on and serve an even more diverse population in the Tri-Cities and surrounding areas.

Requirements

Bachelor’s Degree in Public Health, Healthcare Administration, Health Management, Business Administration OR any combination or education and experience which would provide the candidate with the desired knowledge, skills, and abilities to perform the job.
Healthcare leadership in a union environment preferred.
Experience in an FQHC highly preferred.
Exceptional written and verbal communication skills.
Analytical thinking skills and the ability to exercise sound judgement when making decisions.
Must be customer service oriented and prepared to liaise with patients, their families and other care providers.
Extremely organized and detail oriented.
Knowledge of PCMH, FQHC, and compliance requirements.

Responsibilities

Oversees daily management of a TCCH clinic with direct accountability for operations, staff productivity, patient satisfaction, and staff management and engagement.
Provides management, guidance, and training to staff in daily site operations and performs duties of clinic staff when necessary to maintain site operations.
Motivates staff and organizes day-to-day activity of assigned site.
Ensures scheduling of staff to promote provider productivity, service quality, operational and financial viability, and appropriate patient access.
Ensures compliance with government regulations, statutory requirements, best practices, and TCCH policies for all activities within the site.
Designs and implements site specific business strategies to support the mission and care model of TCCH and ensures practices are aligned with other TCCH sites to ensure consistency of experience.
Ensures appropriate staff competencies are maintained through effective selection, training, license and education maintenance, and ongoing performance feedback.
Promotes effective working relationships with patients and employees at all levels, by promoting team concepts and performing duties in a manner that reflects the mission, core values, and goals of TCCH.
Demonstrates respect and regard for the dignity of patients, families, visitors, and employees to ensure a professional, responsible, and courteous environment.
Act as a liaison between patients, their families and additional care staff to address patient concerns and complaints.
Supports the electronic Health care record functions and team compliance
Monitors and accounting of site inventory including medications, supplies and vaccines.
Collaborate with Physicians to develop patient services
Promotes and provides a safe working and patient environment assuring adherence to safety standards, staff safety training, and adherence to infection control standards.