Site Manager, Norfolk, #59

Gopuff • Norfolk, VA

5d

About The Position

Gopuff is seeking a self-starting, entrepreneurial Site Manager to join its Field Operations team. This fast-paced role leads a local team of Shift Leaders and Field Operations Associates overseeing facility operations, along with a team of independent Driver Partners. The Site Manager is accountable for the territory’s success by effectively leading the team to deliver an excellent customer experience.

The role oversees facility operations, including deliveries, inventory, equipment, and systems; drives site performance and financial results; and ensures safe, compliant, and efficient operations. The manager trains and coaches associates, monitors safety and human resources compliance, and develops plans to improve the facility’s performance, culture, and safety.

Requirements

• At least 3 years of experience in a fast-paced environment and leading a blended workforce of W-2 and 1099 employees.
• Experience in retail, grocery, military, restaurant, or an equivalent field.
• Strong written and verbal communication skills.
• Strong conflict-resolution skills.
• Strong team-development and engagement skills.
• Proficiency with computers, email, and Google Suite.
• Ability to lead in an ever-changing environment.
• Proven track record as a change agent who improves processes and efficiencies.
• Ability to work fluid schedules and be available during peak hours of operation, 5 p.m. to 3 a.m.
• Availability to support the facility on weekends and/or holidays as needed by the business.
• Ability to stand, bend, reach, and walk during shifts.
• Ability to lift up to 49 pounds.

Nice To Haves

• Bachelor’s degree.
• Professional fluency in Spanish.

Responsibilities

• Plan, direct, and be accountable for all facility operations, including deliveries, inventory, equipment, and systems.
• Drive improvements in key performance indicators, including Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
• Train and coach facility associates to work safely and follow standard work and processes.
• Drive the site’s financial performance by ensuring budgeted productivity, labor, and other expenses are achieved.
• Ensure compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports.
• Implement and monitor safety and human resources compliance, asset protection, safety controls, and the safety of people and products; oversee operational and quality assurance reviews.
• Develop and implement action plans to improve performance, provide direction and guidance on Company programs, and direct the management team in maintaining the confidentiality of information, documentation, and assigned records.
• Create and implement plans to improve facility safety, culture, and financial performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed