Site Manager, Norfolk, #59

Gopuff • Norfolk, VA

4d

About The Position

Gopuff is seeking a self-starting, entrepreneurial Site Manager to join its Field Operations team. The Site Manager leads a local team of Shift Leaders and Field Operations Associates responsible for facility operations, along with a team of independent Driver Partners. The role is fast-paced and requires drive, grit, positivity, and enthusiasm. The Site Manager is accountable for the territory’s success and for leading a team focused on delivering an excellent customer experience.

The role oversees facility operations, including deliveries, inventory, equipment, and systems; drives operational and financial performance; and ensures compliance with company and legal requirements. It also involves training and coaching associates, developing improvement plans, and supporting safety, culture, and quality across the facility.

Requirements

• At least 3 years of experience in a fast-paced environment and leading a blended workforce of W2 and 1099 employees.
• Experience in retail, grocery, military, restaurant, or an equivalent field.
• Strong written and verbal communication skills.
• Strong conflict-resolution skills.
• Strong team-development and engagement skills.
• Proficiency with computers, email, and Google Suite.
• Ability to lead in an ever-changing environment.
• A proven track record as a change agent improving processes and efficiencies.
• Ability to work fluid schedules and be available during peak operating hours (5 p.m.–3 a.m.), as well as support the facility on weekends and/or holidays as needed.
• Ability to stand, bend, reach, and walk during shifts.
• Ability to lift up to 49 pounds.

Nice To Haves

• Bachelor’s degree.
• Professional fluency in Spanish.

Responsibilities

• Plan, direct, and remain accountable for facility operations, including deliveries, inventory, equipment, and systems.
• Drive improvements to key performance indicators, including Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
• Train and coach facility associates to work safely and follow standard work and processes.
• Drive the site's financial performance by ensuring budgeted productivity, labor, and other expenses are achieved.
• Ensure compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports.
• Implement and monitor safety and Human Resource compliance, asset protection, safety controls, and the safety of people and products; oversee operational and quality assurance reviews.
• Develop and implement action plans to improve performance, and provide direction and guidance on executing company programs.
• Direct the management team in ensuring confidentiality of information, documentation, and assigned records.
• Create and implement plans to improve facility safety, culture, and financial performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed