Site Manager
About The Position
As the senior on-site leader, you will lead and develop the team, deliver an exceptional customer experience, oversee site operations and equipment performance, and drive sales, profitability, and business results. You will also ensure safety, compliance, and brand standards are met. We share the responsibility for creating the best experience for our customers, team members, and facilities. Our core values are: Be Curious - We have a drive to learn, grow, challenge, and explore better ways of doing things. Take Accountability - We take ownership of our actions, commitments, and results. Show respect - We value every person by listening openly, communicating honestly, and treating others with dignity. Pursue Excellence - We set the bar high, sweat the small stuff, and pursue continuous improvement -together.
Requirements
- Strong customer service mindset and excellent communication skills
- Demonstrated leadership, teambuilding, and performance management abilities
- Ability to operate effectively in a fast paced, hands-on outdoor environment
- Strong problem-solving and decision-making skills
- Reliable, self-motivated, organized, and capable of independently running all aspects of site operations
- Flexible schedule, including weekends and holidays
- Ability to stand for long periods and perform light physical tasks
Nice To Haves
- Previous site management or multi‑team leadership experience
- Experience in retail, service, hospitality, or other customer facing roles
- Mechanical aptitude for overseeing equipment checks and maintenance
- Experience with sales-driven environments or membership programs
Responsibilities
- Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members
- Build and reinforce a positive, growth minded culture grounded in company values
- Conduct ongoing development conversations and ensure readiness of future leaders
- Ensure all staff follow safety, customer service, and operational standards consistently
- Champion a welcoming, service-oriented environment where every customer feels valued
- Resolve escalated concerns and coach the team on best-in-class customer engagement
- Lead membership growth strategies, including sales coaching and service recommendations, based on promoting memberships and services, addressing concerns, and assisting customers
- Own all daily operational workflow and ensure efficiency, accuracy, and safety
- Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support
- Ensure the site consistently meets company standards for quality, cleanliness, and throughput
- Analyze operational metrics and implement improvements to increase performance and reduce downtime
- Set and manage site-level sales, membership, labor, and operational targets
- Lead sales initiatives, promotions, and team‑wide upselling behaviors
- Monitor KPIs and adjust staffing, processes, or workflow to achieve results
- Manage site expenses, inventory, and cost controls
- Enforce all health, safety, and environmental protocols
- Ensure adherence to company policies, operating procedures, and quality standards
- Address risks, incidents, or equipment failures promptly and effectively
- Conduct regular audits and site inspections to ensure consistency and compliance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
