Site Manager

Colorado Urology Associates•Denver, CO

1d•$63,000 - $80,000•Onsite

About The Position

The Site Manager oversees the administrative, operational, and strategic functions of a healthcare clinic. The role is responsible for developing, implementing, and evaluating clinic operations to support safe, efficient, cost-effective, and high-quality patient services. The Site Manager leads clinic personnel, supports a positive patient experience, optimizes resources, and works toward operational goals in coordination with organizational leadership and physicians. The position is onsite at assigned clinic(s), Monday through Friday during operating hours, and requires 25% travel within the geographic region. The role reports directly to the Regional Director of Operation, Chief Operating Officer, and physicians for strategic planning and development; all clinical personnel are direct reports.

Requirements

Associate degree or equivalent experience.
At least 5 years of experience in healthcare administration, including at least 2 years in a supervisory or managerial role.
Financial acumen and budget management experience.
Strong understanding of healthcare regulations and compliance requirements.
Must work onsite at assigned clinic(s), Monday through Friday during operating hours.
Excellent customer service skills and commitment to patient-centered care and quality improvement.
Proficient knowledge of medical terminology.
Strong leadership, problem-solving, team-building, and decision-making skills.
Excellent written, verbal, and interpersonal communication skills.
Proficient computer software and database skills.
Strong math and analytical skills.
Ability to multitask and work in a fast-paced, high-volume environment.
Ability to type at least 40 words per minute.
Ability to sit, stand, and/or walk throughout the day and intermittently stoop, bend, speak, and listen.
Ability to travel 25% within the geographic region.
Successful candidates are subject to a pre-employment background check.

Nice To Haves

Bachelor's degree in healthcare, administration, business management, or a related field.

Responsibilities

Develop and implement clinic-specific strategic plans aligned with organizational goals in coordination with the Regional Director of Operation, Chief Operating Officer, and physicians.
Identify growth opportunities, service expansions, and resource allocation strategies, and collaborate with senior management on long-term objectives.
Attend and participate in physician meetings.
Oversee daily clinic operations, including scheduling, staffing, and patient flow.
Manage administrative staff, including receptionists, clinical staff, and office assistants.
Implement and enforce policies and procedures to ensure regulatory compliance.
Help develop and manage the clinic budget, monitor expenses, and identify cost-saving measures.
Support revenue generation through efficient billing and insurance processing, and work with the finance department to track performance and meet financial targets.
Maintain and improve quality-of-care and patient-safety standards; monitor patient feedback and clinical outcomes.
Respond to doctor, patient, and employee grievances, complaints, and inquiries; implement quality improvement initiatives and address issues promptly.
Ensure efficient use of staff, equipment, and supplies; oversee inventory, procurement, and vendor relationships.
Assist with hiring, training, and mentoring clinic staff; conduct performance evaluations and provide feedback.
Promote continuous learning and professional development, and hold staff meetings to share ideas, resolve problems, gather feedback, and support staff effectiveness.
Collaborate with healthcare providers to enhance the patient experience and resolve concerns related to clinic operations.
Monitor wait times and appointment scheduling to minimize patient inconvenience.
Ensure compliance with healthcare regulations, including HIPAA and OSHA; stay current on industry changes and implement necessary changes.
Prepare for and assist with regulatory audits.