Site Manager

Take 5 Car Wash•White House, MO

35d•Onsite

About The Position

As a Site Manager, you’ll be the key leader responsible for the full operation of a Whistle Express location, ensuring the team, site, and customer experience all run at a high standard. In this role, you’ll guide your team, optimize performance, and create an environment where exceptional service and operational quality consistently come together.

Requirements

Full operation of a Whistle Express location
Guiding the team
Optimizing performance
Creating an environment where exceptional service and operational quality consistently come together
Recruiting efforts by interviewing, selecting, and onboarding team members
Hands-on training, guidance, and ongoing development
Fostering a positive, high-performing team culture
Modeling strong leadership, encouraging open communication, and recognizing great work
Holding regular team meetings and check-ins
Partnering with Assistant Site Manager to build bench strength and prepare team members for future leadership opportunities
Monitoring daily interactions to ensure every customer receives friendly, timely, and professional service
Responding to customer questions, concerns, or complaints, escalating when necessary to maintain satisfaction
Promoting unlimited wash memberships and other services to enhance customer engagement and retention
Training and supporting team members to consistently deliver high-quality customer experience
Identifying opportunities to improve customer satisfaction and provide feedback to the team for implementation
Monitoring daily site operations to ensure efficiency, safety, and adherence to company standards
Inspecting and maintaining equipment regularly, reporting or resolving any malfunctions promptly
Verifying that all vehicles leaving the site meet Whistle’s quality standards
Enforcing safety protocols and guiding the team in following proper procedures to maintain a safe work environment
Identifying operational challenges and implementing improvements to keep the site running smoothly
Tracking daily, weekly, and monthly sales metrics to monitor site performance against goals
Promoting unlimited wash memberships and additional services to increase revenue
Assisting in planning and executing site promotions and marketing initiatives to drive sales
Monitoring and managing the site budget, controlling expenses while maximizing profitability
Identifying trends or opportunities in sales and financial data and recommending strategies to improve performance
Displaying strong judgment when responding to customer concerns, resolving issues in a way that maintains satisfaction and aligns with site standards
Identifying operational challenges and implementing corrective measures to keep site performance running smoothly
Making informed, timely decisions to resolve issues that impact the team
Collaborating with team members to brainstorm solutions and improve processes
Analyzing recurring problems or trends and recommending strategic changes
Positive attitude
Enjoy being part of something bigger
Driven, outgoing individuals ready to make an impact

Nice To Haves

Experience in a growing territory
Experience in the car wash industry

Responsibilities

Oversee recruiting efforts by interviewing, selecting, and onboarding team members who align with Whistle Express values.
Provide hands-on training, guidance, and ongoing development to ensure team members are confident and capable in their roles.
Foster a positive, high-performing team culture by modeling strong leadership, encouraging open communication, and recognizing great work.
Hold regular team meetings and check-ins to share updates, align expectations, and support team growth.
Partner with Assistant Site Manager to build bench strength and prepare team members for future leadership opportunities.
Monitor daily interactions to ensure every customer receives friendly, timely, and professional service.
Respond to customer questions, concerns, or complaints, escalating when necessary to maintain satisfaction.
Promote unlimited wash memberships and other services to enhance customer engagement and retention.
Train and support team members to consistently deliver high-quality customer experience.
Identify opportunities to improve customer satisfaction and provide feedback to the team for implementation.
Monitor daily site operations to ensure efficiency, safety, and adherence to company standards.
Inspect and maintain equipment regularly, reporting or resolving any malfunctions prompt
Verify that all vehicles leaving the site meet Whistle’s quality standards.
Enforce safety protocols and guide the team in following proper procedures to maintain a safe work environment.
Identify operational challenges and implement improvements to keep the site running smoothly.
Track daily, weekly, and monthly sales metrics to monitor site performance against goals.
Promote unlimited wash memberships and additional services to increase revenue.
Assist in planning and executing site promotions and marketing initiates to drive sales.
Monitor and manage the site budget, controlling expenses while maximizing profitability.
Identify trends or opportunities in sales and financial data and recommend strategies to improve performance.
Display strong judgement when responding to customer concerns, resolving issues in a way that maintains satisfaction and aligns with site standards.
Identify operational challenges and implement corrective measures to keep site performance running smoothly.
Make informed, timely decisions to resolve issues that impact the team.
Collaborate with team members to brainstorm solutions and improve processes.
Analyze recurring problems or trends and recommend strategic changes.