191 - Site Manager - MUSC Health Florence - Full time

HEALTHCARE HOSPITALITY GROUP LLC•Florence, SC

3d•$17 - $18•Onsite

About The Position

Onsight Healthcare has been contracted to support MUSC Health in Florence, South Carolina. This is a full-time Manager Role with benefits, offering $18/hour plus tips, Monday – Friday, with weekends off. The role involves leading a Valet Team that directly impacts the daily experience of hospital patients, guests, and staff. Onsight Healthcare values teamwork, inclusivity, respect, and employee well-being, offering professional growth in a dynamic, fast-paced healthcare environment.

Requirements

A High School Diploma or equivalent is required
Eligible to work for any U.S. Employer
Possess a clean driving record for the past 5 years
Possesses a valid, in-state, active driver's license (No temp license or permits accepted.)
At least two years of supervisory or management experience required
Must be comfortable/have experience with providing valet services and driving a variety of vehicles
Ability to pass all onboarding screening processes
Work a flexible, full-time schedule that includes days, evenings, weekends, and holidays as needed
Adequately operate apps/technology on a tablet and learn new software that may have to be applied to the daily tasks for this role
Ability to move with urgency and speed
Safely and physically able to lift up to 50 lbs
Can communicate clearly/effectively and is able to motivate/lead a diverse team
Must prioritize multiple tasks in a fast-paced environment
Ability to work in a standing position for hours at a time in an outdoor environment
This role will require continuous physical engagement in an outdoor environment that at times may include being exposed to harsh elements, including severe cold weather, rain, sleet, snow, and other inclement weather
Physical involvement will include walking, standing, pushing, and pulling of various luggage/belongings in and out of a patient’s vehicle, all while delivering outstanding customer service
Must be able to speak, read, and write Standard English
Additional hospital screening requirements will apply at this facility

Nice To Haves

Drive a manual transmission (not required but a plus)

Responsibilities

Daily training, coaching, and development of the team
Create and manage the schedule of direct reports
Establish and maintain a friendly working relationship with hospital staff and management
Assist the team with all daily valet services that are required of your team
Use weekly customer service metric reporting to deliver a white-glove customer service experience
Demonstrate leadership skills and maintain a high bar for what customer service looks like for your team
Responsible for reporting and documenting incidents, accidents, or claims with the appropriate HR representative
Operate a laptop/tablet daily to manage communication, run reports, complete trainings, and check in guests vehicles
Motivate and empower a team to provide world-class hospitality/valet services
Effectively build relationships with patients, guests, and hospital staff!
Always maintain proper staffing levels to ensure superior customer service and operating standards are met through proper scheduling and “in the moment” coaching of your team
Attracting, hiring, and retaining a diverse team of top talent