191 - Hospitality Valet Team - MUSC Health Florence - Full time

Onsight Healthcare•Florence, SC

1d•Onsite

About The Position

Onsight Healthcare is contracted to support MUSC Health in Florence, South Carolina. This is a Full-Time Position with Benefits, offering $15.50 per hour plus tips. The schedule is Monday - Friday with weekends off. The role involves providing exceptional valet and customer service for patients and guests, primarily parking and retrieving vehicles with urgency and efficiency while ensuring safety. This position requires continuous physical engagement in an outdoor environment, potentially exposed to harsh elements. Responsibilities include assisting patients and visitors, using technology for operational efficiency, and maintaining a clean, professional work environment. The ideal candidate is people-oriented, customer-focused, calm under pressure, professional, and possesses a valid driver's license with a clean record.

Requirements

Over the age of 18 years old
Eligible to work for any U.S. Employer
High school Diploma or GED
Must have at least 2 years of strong in-person customer service experience
Must be comfortable working in an outdoor environment for the entire shift
Possess an active in-state driver's license (No Restricted Permits or Probationary Licenses).
Maintained a clean driving record for the past 5 years as an active driver
You have excellent interpersonal skills and a customer-focused mindset.
You know how to de-escalate difficult situations and keep a calm and composed attitude in a fast-paced environment.
You are a well-spoken, professional, and able to uphold an exceptional level of integrity and customer service.
You are over the age of 18, possess a valid state driver's license with a clean driving record, and have the physical stamina to stand, walk, and lift moderate weights while working in an outdoor environment.
Work with professionalism, integrity, and compassion, supporting your team, and together represent Onsight Healthcare throughout the facility.
Work well independently and as part of a team.
Adequately operate apps/technology on a tablet, and continuously learn new software that may be applied to daily tasks.
Move with urgency and speed to prioritize multiple tasks in a fast-paced environment, paying attention to surroundings and details.
Work in a standing position for hours at a time in an outdoor environment.
Safely and physically able to lift up to 50 lbs.

Nice To Haves

Bilingual not required, but a plus.

Responsibilities

Provide exceptional valet and customer service for patients and guests, primarily entailing the parking and retrieval of vehicles with urgency and operational efficiency, while ensuring the safety and security of people and vehicles.
May assist patients and visitors in the parking garage with parking equipment, payment kiosks, or wayfinding as needed.
This role will require continuous physical engagement in an outdoor environment that at times may include being exposed to harsh elements, including severe heat, cold weather, rain, sleet, snow, and other inclement weather.
Physical involvement will include walking, standing, pushing, and pulling of various luggage/belongings in and out of a patient’s vehicle, all while delivering outstanding customer service.
Daily use of apps/technology to maintain operational efficiency and logistics.
Actively maintain a clean and professional work environment and deliver first-class customer service.
Greet patients, visitors, and staff with a consistently warm & friendly demeanor, showing compassion and empathy to everyone you interact with.
Support and work in a team environment to meet all metrics that strengthen the client relationship with Onsight Healthcare.
Assist individuals with mobility challenges, offering wheelchair and escort services as needed.
Meticulously maintain records, including photos of the vehicle, condition, and other records as needed.
Efficiently manage parking logistics, adhering to all site requirements and abiding by all traffic laws.
Provide accurate directions and helpful information about the hospital facilities.
Effectively build relationships with hospital staff, patients, guests, and team.
Other duties as assigned.