Site Manager, Supportive & Palliative Care
About The Position
The Medical Group of ChristianaCare is looking for a Site Manager to cover Supportive & Palliative Care. The Site Manager will oversee ambulatory practice support staff and ensure compliance with daily workflows and clinic operations. The Site Manager will provide front-line leadership, guidance, and problem-solving, serving as the primary point of accountability when expectations are not met. In this role, The Site Manager will support team members in delivering high-quality patient care. The typical scope includes managing 1–3 clinics with 20 or more caregivers. ChristianaCare Supportive & Palliative Care interdisciplinary palliative care team provides compassionate, patient-centered support to individuals living with serious or advanced chronic illnesses and their families. The team focuses on improving quality of life by managing pain and other symptoms, addressing emotional and spiritual needs, and promoting clear communication and coordinated care among patients, families, and healthcare providers. Palliative care also helps patients and their families navigate complex medical decisions by providing guidance on treatment options, care transitions, and available support services, including home care, skilled nursing, rehabilitation, and hospice. Through collaboration with physicians, specialists, and other care team members, ChristianaCare supports patients in understanding their conditions, communicating their care preferences, and making informed decisions aligned with their personal goals and quality of life. At Supportive & Palliative Care, the Site Manager will oversee a team consisting of three Nurse Navigators, two Social Workers, three Administrative Assistants, and five medical assistants.
Requirements
- High School diploma required.
- 2 years of office practice experience required.
- Proven change leadership skills.
- Strong communication and team-building abilities.
- Strong understanding of accounting principles.
- Ability to create a sense of shared ownership and accountability within the team.
- Ability to manage physician practice communication and work processes independently.
- Ability to adjust to changing workloads.
- Knowledge of organizational policies and practices.
- Adept at directing people of diverse backgrounds and responsibilities.
Nice To Haves
- Associate’s degree preferred.
- Supervisory experience preferred.
Responsibilities
- Oversee ambulatory practice support staff and ensure compliance with daily workflows and clinic operations.
- Provide front-line leadership, guidance, and problem-solving.
- Support team members in delivering high-quality patient care.
- Manage 1-3 clinics with 20 or more caregivers.
- Oversee a team consisting of Nurse Navigators, Social Workers, Administrative Assistants, and medical assistants.
- Lead recruitment, onboarding, retention, and offboarding activities of ambulatory practice caregivers.
- Conduct check-ins and annual performance evaluations.
- Provide on-site support for daily problem-solving.
- Ensure clinic staffing is in place to support activities and services.
- Monitor and coach front desk caregivers and non-provider caregivers to ensure standard operating procedures and workflows are followed.
- Conduct daily charge and cash reconciliations in accordance with established policies and procedures.
- Maintain supply levels.
- Plan and lead monthly clinic meetings with non-provider caregivers.
- Supervise and train non-provider caregivers on daily cash handling and copay collections.
- Approve caregiver timecards.
- Adhere to departmental safety rules, and report any unsafe activities, conditions, hazards, or safety violations to the supervisor.
Benefits
- Full Medical, Dental, Vision, Life Insurance
- Two retirement planning offerings, including 403(b) with company contributions.
- Generous paid time off with annual roll-over and opportunities to cash out
- 12 week paid parental leave
- Tuition assistance
- Annual membership to care.com
- Access to backup care services for dependents through Care@Work
- Retirement planning services
- Financial coaching
- Fitness and wellness reimbursement
- Discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more!
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
