Site Leader

JLL•Irvine, CA

8d•Onsite

About The Position

The Workplace Experience Team Manager & Orange County Hub Site Leader serves as the strategic leader for the Orange County Hub and the Workplace Experience onsite team. This role is responsible for creating and delivering exceptional employee and guest experience while ensuring seamless workplace operations, operational excellence, and team performance. As the lead onsite representative, this individual will oversee day-to-day workplace operations, employee engagement initiatives, workplace programs, and site services while managing and developing the Workplace Experience team. The role requires a hospitality-driven leader who can foster strong client and stakeholder relationships, drive innovation, and create a workplace culture that reflects the client's values and vision for the workplace of the future.

Requirements

Bachelor's degree in Hospitality, Business Administration, Facilities Management, or related field preferred.
Minimum of 5 years of leadership experience in workplace experience, hospitality, customer service, facilities, or operations management.
Experience managing teams and developing high-performing employees.
Experience managing workplace operations in a corporate environment.
Strong leadership and team development skills.
Excellent verbal and written communication skills.
Exceptional customer service and hospitality mindset.
Strong stakeholder and relationship management capabilities.
Proven ability to operate effectively in a fast-paced, highly visible environment.
Strong organizational, project management, and multitasking capabilities.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
Ability to exercise sound judgment and maintain confidentiality when interacting with senior leaders.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Knowledge of workplace technologies, reservation systems, and employee experience platforms.
Experience managing budgets and operational expenses.
Knowledge of sustainability initiatives and workplace wellness programs.
Professional certifications in hospitality, facilities management, workplace experience, or related disciplines.

Responsibilities

Serve as the primary onsite point of contact for employees, visitors, vendors, and workplace-related inquiries.
Lead the overall management and operations of the Orange County Hub.
Champion a workplace environment that reflects company values, culture, brand standards, and employee experience goals.
Foster employee engagement by creating a welcoming, inclusive, and highly functional workplace environment.
Own day-to-day site operations, ensuring exceptional workplace experiences for employees and guests.
Manage site-level budgets and expenses while identifying opportunities for operational efficiencies.
Coordinate workplace programs, events, communications, and employee engagement initiatives.
Maintain and oversee the site calendar, ensuring effective planning and execution of events and activities.
Establish, review, and maintain site-specific operating procedures and workplace standards.
Conduct regular walkthroughs to ensure facilities are operating effectively and presenting at a high standard.
Build and maintain strong relationships with client leadership, employees, and key stakeholders.
Deliver exceptional service quality as reflected through employee feedback, stakeholder satisfaction, and performance metrics.
Anticipate workplace needs and implement solutions that enhance employee experience.
Collaborate with business leaders to support cultural initiatives, workplace programs, and organizational priorities.
Act as a trusted advisor regarding workplace experience, engagement, and operational improvements.
Create memorable experiences that delight employees and guests while enhancing workplace satisfaction.
Partner closely with Facilities Management, Security, IT, and vendors to ensure seamless building operations.
Coordinate workplace resources, services, and activities across the site.
Monitor and support workplace technology and facility systems, including: Reservation and workplace management systems, Digital signage, Audio-visual systems, Badge access systems, Security systems, Workplace communication tools.
Ensure facilities are maintained to the highest standards of functionality, safety, and presentation.
Support business continuity plans and respond to operational issues as needed.
Ensure compliance with all company, client, regional, and global policies and procedures.
Uphold health, safety, security, and emergency preparedness standards.
Partner with Facilities and Environmental teams to support sustainability goals and workplace wellness initiatives.
Ensure compliance with branding standards, workplace policies, and operational guidelines.
Monitor service delivery against established standards and performance expectations.
Track and analyze workplace experience metrics, employee feedback, and operational performance indicators.
Identify trends and opportunities to improve workplace services and employee satisfaction.
Support reporting requirements and business reviews with accurate data and insights.
Lead continuous improvement initiatives that enhance operational effectiveness and workplace experience outcomes.
Lead, coach, and develop the onsite Workplace Experience team to deliver best-in-class employee and guest experiences.
Manage team performance, competencies, career development, and succession planning.
Foster a culture of teamwork, accountability, collaboration, innovation, and service excellence.
Drive the evolution of the Workplace Experience function by identifying opportunities to enhance service delivery, introduce new capabilities, and implement best practices.
Ensure operational requirements are consistently met while maintaining high service standards.
Promote a proactive, responsive, dynamic, and agile approach to workplace support and stakeholder management.
Manage staffing levels and workload distribution to ensure optimal support of business and client needs.
Address operational risks and issues proactively while leveraging opportunities for continuous improvement.