Site Leader

Voyager Global Mobility • Milwaukee, WI

5d

About The Position

Voyager Global Mobility and its subsidiaries play a central role in urban transportation in some of the most dynamic cities throughout the Americas. We power more than 10,000 drivers with professionally managed vehicles and resources so they can succeed as entrepreneurs in the ride-sharing economy. Our fleet-as-a-service model—a scalable infrastructure of well-maintained vehicles, driver resources, data and metrics—can be deployed to empower the Uber platform and other noted rideshare services to deliver world-class service anywhere.

Are you a strategic operator who views a physical footprint not just as a facility, but as a dynamic engine for revenue generation? We are seeking a high-caliber, commercially driven Site Leader to own the P&L, organizational culture, and market expansion. In this senior-level role, you are not just managing a building—you are executing a business strategy. You will serve as the principal face of our brand in the market, responsible for driving high-velocity local sales, maximizing customer lifetime value, and scaling operational systems. The ideal candidate blends rigorous operational discipline with a sophisticated sales methodology and a track record of building high-performing, revenue-generating teams.

Requirements

• Minimum of 3 years of successful experience in account management, customer success, or a related field within the automotive or fleet management industry
• In-depth understanding of fleet management concepts, trends, and best practices, along with knowledge of related products and services
• Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and build strong client relationships
• Demonstrated track record of creative problem-solving and conflict resolution in a client-facing role
• Proven ability to identify upsell opportunities, negotiate contract terms, and drive business growth
• Proficiency in data analysis, using metrics to derive insights and drive informed decision-making for clients
• Experience in managing multiple projects, meeting deadlines, and handling various priorities effectively
• Comfortable using technology, including CRM tools, project management software, and the Microsoft Office Suite
• Passionate about delivering exceptional customer experiences and committed to ensuring client satisfaction

Responsibilities

• Maintain accountability for the site’s financial performance, driving aggressive top-line growth through upgrades, selling packages, and strategic renewals.
• Architect and execute localized marketing strategies; identify, partnerships and community alignments to secure sustainable pipelines.
• Embed a sophisticated sales culture across the entire on-site team. Design training and pipeline management processes that optimize conversion rates and lifetime value.
• Oversee all site infrastructure, ensuring compliance, safety, and brand standards are flawlessly executed while identifying efficiencies to maximize EBITDA margins.
• Manage local inventory/asset lifecycles to minimize overhead without compromising the premium customer experience.
• Analyze complex weekly/monthly operational and financial KPIs, translating data insights into agile, proactive business strategies.
• Recruit, mentor, and retain a top-tier, cross-functional team, building a robust leadership pipeline within your site.
• Foster a high-performance, meritocratic environment that balances intense revenue goals with an inclusive, celebratory, and highly collaborative team dynamic.
• Serve as the final escalation point for guest relations, setting the absolute gold standard for customer retention and institutionalizing a "customer-first" philosophy.

Benefits

• Medical, dental and vision insurance (along with a Healthcare Flexible Spending Account and Health Savings Account) with supplemental coverage for critical illness and accidents
• Company-paid short and long-term disability insurance
• 401(k) retirement plan
• Paid time off including vacation, holidays, floating holidays and sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed