Site Leader

CAE•Gagetown, NB

5d•Onsite

About The Position

Lead the Training Centre Operations (TCO) team within the Defence & Security unit, overseeing a training centre providing operational and maintenance support to DND in Gagetown, NB. Manage and lead a team of 12+ employees delivering In-Service Support (ISS) for the CH146 simulator. Ensure all required resources, tools, and capabilities are in place to meet contractual obligations. Deliver maintenance and customer support services that meet or exceed contractual requirements, while respecting scope, budget, and schedule constraints. Act as a key point of contact for the Technical Authority, local squadrons, third-party contractors, and partner agencies regarding ISS operations. Collaborate with the Technical Authority on maintenance activities, including implementation of updates, refurbishments, and modifications. Interface with customers to resolve complex operational issues and ensure timely resolution of needs. Lead the implementation of Quality Management, Environmental Health & Safety, and Business Continuity programs at the site. Oversee site human resources activities, including recruitment, hiring, performance management, and training. Develop and implement technical training plans and on-the-job training (OJT) programs to ensure workforce readiness. Track, monitor, and report key performance indicators (KPIs). Prepare and deliver monthly and annual operational reports. Contribute to organizational strategy development and both short- and long-term planning. Act as the primary liaison with the government Program Office / Quality Assurance Representative (PO/QAR). Ensure compliance with information systems security and data protection policies.

Requirements

Minimum of 5 years of experience in a leadership role managing multiple direct reports
Demonstrated experience managing operations, logistics, technical, and training functions
Strong knowledge or familiarity with the Royal Canadian Air Force (RCAF) environment
Excellent communication, interpersonal, and stakeholder management skills
Strong organizational, business, and time management skills
Ability to work autonomously and manage a broad range of customer requirements
Demonstrated leadership capability in dynamic and changing environments
Canadian citizenship required
Eligibility to obtain and maintain Controlled Goods Clearance and Level II NATO Secret security clearance

Nice To Haves

Experience with CAE simulators or training devices
Experience managing teams in military or mission-oriented environments
Experience in Defence & Security programs or equivalent complex operational settings
Proven ability to build collaborative and inclusive team environments

Responsibilities

Lead the Training Centre Operations (TCO) team
Oversee operational and maintenance support for the CH146 simulator
Ensure required resources, tools, and capabilities are in place to meet contractual obligations
Deliver maintenance and customer support services
Act as a key point of contact for the Technical Authority, local squadrons, third-party contractors, and partner agencies
Collaborate with the Technical Authority on maintenance activities
Interface with customers to resolve complex operational issues
Lead the implementation of Quality Management, Environmental Health & Safety, and Business Continuity programs
Oversee site human resources activities
Develop and implement technical training plans and on-the-job training (OJT) programs
Track, monitor, and report key performance indicators (KPIs)
Prepare and deliver monthly and annual operational reports
Contribute to organizational strategy development and planning
Act as the primary liaison with the government Program Office / Quality Assurance Representative (PO/QAR)
Ensure compliance with information systems security and data protection policies