Site Leader - Knoxville
ibasa•Knoxville, TN
•$90,000 - $118,000•Onsite
About The Position
We are looking for a Site Leader to take ownership of the site operations and maintenance for our Proton Therapy Center. In this leadership role, you will act as both a Technical expert and a strategic partner, driving performance, developing your team, and ensuring operational excellence and customer satisfaction.
Requirements
- B.S. in Engineering, Physics, Electromechanical (or related field) or High School / Associate’s Degree with equivalent experience.
- 7+ years of leadership experience in technical service operations.
- Proven ability to lead teams and manage stakeholders.
- Experience in financial/budget management and project management.
- Mission-driven and passionate about improving patient outcomes.
- Customer-focused with a proactive, solution-oriented mindset.
- Strong emotional intelligence and able to build trust across diverse teams.
- Excellent communication and organizational skills.
- Strong problem-solving skills and the ability to operate efficiently and effectively under pressure.
- Flexible to travel and work shifts/weekends as needed.
Responsibilities
- Lead and manage site operations and maintenance, ensuring maximum system availability for patient treatments.
- Coordinate daily on-site activities, manage priorities and liaise with the subcontractors.
- Serve as the primary point of contact for the customer, building strong relationships and ensuring satisfaction.
- Drive operational excellence, meeting contractual scope, compliance standards, timelines, and budget.
- Develop and mentor your team of Service Engineers, fostering technical growth and continuous improvement.
- Oversee preventive and corrective maintenance planning and execution.
- Troubleshoot complex issues across electrical, mechanical, physics, and software systems.
- Monitor and report on budget performance and operational metrics.
- Ensure compliance with Quality, Regulatory, and Safety (QRS) standards.
- Oversee HR aspects of team management in line with IBA policies and regulations.
Benefits
- Life & AD&D Insurance (1x annual salary)
- Short/Long-Term Disability (80% / 60% of pay)
- Medical, Dental, Vision premium subsidies
- Health Savings Accounts / Health Reimbursement Accounts contributions
- Wellness incentives (up to $500/year)
- 401(k) match (up to 4%)
- 10 weeks full paid Parental Leave
- Paid time off: 7 personal + 10 PTO days (first year)
- Tuition reimbursement & development support
- Emergency travel & employee assistance
- Voluntary Life Insurance
- Pre-paid Legal
- Flexible Spending Accounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
