Los Lunas Site Leader
About The Position
The Site Leader is responsible for the day-to-day operations of the business, including attaining sales and profit goals, hiring and training staff, and sustaining the team while maintaining company values, policies, culture, and brand standards. Through leadership and adherence to company principles, values, and policies, the Site Leader delivers high levels of customer service. The role leads site operations, production, labor, and profitability; ensures the location is staffed and presented appropriately; oversees equipment and mechanical systems; and manages customer service, safety, expenses, supplies, and team performance. The position requires at least 45 hours of work per week, including weekends and holidays, and involves working outdoors in all weather conditions and seasons.
Requirements
- Excellent organizational and time-management skills.
- Excellent verbal and written communication skills.
- Ability to work outdoors in all weather conditions and seasons.
- Willingness to work a minimum of 45 hours per week, including weekends and holidays.
- Ability to stand for extended periods.
- Physical ability to bend, stoop, squat, kneel, reach, and step to perform job duties.
- Ability to carry up to 40 pounds short distances.
- Alertness and ability to maneuver around moving vehicles and equipment.
- Valid driver's license.
- Record of safe driving for the last three years, as shown on a current MVR, with no serious accidents or traffic violations.
Nice To Haves
- High school diploma or equivalent preferred.
- Related management experience preferred.
Responsibilities
- Provide excellent customer service to ensure guest satisfaction.
- Lead overall site operations, production, labor, and profitability.
- Follow procedural, operational, and safety guidelines.
- Maintain a clean and safe site, including the tunnel, equipment, lot, lobby, and restrooms.
- Ensure equipment and mechanical systems operate at optimum capability and address issues immediately.
- Drive sales, memberships, and loyalty programs.
- Manage labor, expenses, and chemical and supply utilization.
- Ensure the location is staffed for business every day.
- Respond to or relieve congested areas caused by fluctuations in business flow.
- Maintain site appearance, equipment, and brand standards.
- Ensure the right thing is done for customers and teammates.
- Carry out hiring, promotion, and termination duties.
- Adhere to safety requirements and maintain site presentation.
- Conduct weekly coaching and track KPIs.
- Perform key-holder duties and cash handling.
- Complete operational reports and monthly leadership training.
- Conduct performance reviews and maintain the weekly cleaning checklist.
- Train Assistant Site Leaders and manage scheduling.
- Escalate incident claims.
- Oversee people, product, presentation, and quality control.
- Manage chemical ordering, salt management, and tunnel lubrication.
- Provide Tier 3 mechanical solutions and manage the reclaim system, MCC air filters, and RO water system.
- Order supplies and spare parts, subject to approval by the Area Technician.
- Conduct Site Leader assessments.
- Perform other duties assigned by Leadership.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
