Delivery Station Site Leader (Operations Manager)

Jitsu•Kansas City, MO

5d•Onsite

About The Position

As the site leader, the Operations Manager is accountable for the full performance of the warehouse facility. You will own sort and driver launch operations end-to-end, lead and develop a team of supervisors and hourly associates, and drive continuous improvement across safety, quality, and cost. You will also contribute to P&L oversight for your market and partner closely with the General Manager to shape operational strategy as Jitsu scales.

Requirements

Academic or equivalent experience; 3 years in last-mile delivery, 3PL warehousing, logistics, or last mile transportation.
2 years of experience managing teams of direct and indirect reports in an operations environment.
Proven ability to lead through a high-growth, fast-paced environment, you adapt quickly and bring others along with you.
Strong analytical skills and comfort with data; experience with Google Sheets to track KPIs and drive decision and an interest in utilizing AI to optimize workflows.
Excellent communication skills with the ability to engage effectively across all levels of the organization.
A track record of building and developing high-performing hourly teams.

Nice To Haves

OSHA Forklift Operator certification is a strong plus.

Responsibilities

Own daily warehouse operations including outbound and sortation, ensuring packages are dispatched accurately and on schedule.
Maintain a strong floor presence and lead by example: this is a hands-on leadership role.
Drive Safety, Quality, and Cost metrics and lead continuous improvement initiatives across all operational areas.
Champion OSHA compliance, PPE availability, and a safety-first culture across your team.
Manage supply inventory and submit bi-weekly orders to prevent stock-outs and control costs.
Hire, train, mentor, and develop a team of hourly leads and associates, both full-time and contingent.
Build bench strength by growing the number of qualified warehouse personnel in your market ahead of volume increases.
Conduct regular performance and development conversations; celebrate wins and coach proactively.
Partner with the General Manager on platform associate workforce planning and team engagement.
Assist with P&L management for your market, understanding the cost drivers and levers within your control.
Use data to identify operational trends and execute process improvements that improve efficiency and scalability.
Collaborate cross-functionally with Client Operations, People, and Central Ops to resolve issues and exceed client expectations.
Partner with the Client Operations team to deliver on last-mile commitments and strengthen client relationships.