Site Lead

Michigan Orthopaedic Surgeons•Bingham Farms, MI

14h•Onsite

About The Position

The Site Lead oversees front desk operations while supporting the Site Coordinator in managing day-to-day clinic activities. This role ensures efficient, professional, and patient-focused service while providing on-site leadership and operational coverage. The Site Lead coordinates staff, maintains workflow, and supports smooth communication between departments to promote high-quality patient care.

Requirements

High school diploma or GED required.
Minimum 2 years of healthcare experience.

Nice To Haves

Associate’s or bachelor's degree preferred.
Preference for candidates with 1+ years in a leadership role.
Experience in orthopedic care is strongly preferred.

Responsibilities

Support the Site Coordinator in ensuring smooth daily clinic operations and patient throughput.
Monitor provider schedules and adjust staffing assignments based on real-time volume and needs.
Address workflow bottlenecks and promptly escalate systemic issues.
Perform cross-functional tasks as needed, including front desk coverage, rooming support, and supply management.
Supervise and guide front desk staff to ensure exceptional service and adherence to workflows.
Provide real-time coaching, mentorship, and support to staff.
Oversee patient check-ins, collections, scheduling, and communication processes.
Ensure accurate and timely data entry in the EHR system.
Manage front desk coverage, timecards, and scheduling adjustments.
Maintain supply inventory and oversee document management and scanning.
Serve as the secondary point of contact for daily operational questions and workflow coordination.
Facilitate communication among staff, providers, patients, and vendors.
Support the Site Coordinator with staff meetings, reporting, and cross-departmental coordination.
Resolve patient concerns promptly and professionally.
Ensure staff readiness for patient care and provider support.
Monitor patient flow and proactively manage wait times and communication.