Site IT Support Specialist

PPG • Troy, MI

2d • Onsite

About The Position

As the Site IT Support (SIS) Specialist, you will act as a business, function, or process specialist, potentially being a technology generalist or specialist. You will communicate status to the team, demonstrating confidence and listening skills to confirm understanding of customer needs to support the deliverable. You will operate within well-defined policies and procedures and can explain them to others. Your normal focus will be on existing products or processes. You will be based at our Troy, MI office Monday - Friday and report to the IT Infrastructure Manager.

Requirements

• 4+ years of experience in a Site IT Support role.
• Minimal management oversight needed.
• A 4-year degree in Computer Science, Engineering, or related discipline or equivalent work experience.
• Strong interaction and interpersonal skills, specifically listening and providing guidance.
• Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches, and recommend the most feasible and economical solutions.
• Ability to follow company standards and apply policies consistently.
• Availability to work rotating shifts and holidays.
• Fluency in English.
• A driving license (B).

Responsibilities

• Supporting up to 300 IT end users, with no direct reports.
• Supporting projects and initiatives from both corporate and SBU global IT teams.
• Providing good knowledge of company and internal processes.
• Providing in-person technical assistance to employee end users, including responding to telephone calls, emails, and personnel requests for technical support.
• Supporting end users on a variety of issues, identifying, researching, and resolving technical problems.
• Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network.
• Diagnosing problem sources through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems.
• Acquiring, installing, and upgrading PC components and software, and planning for/responding to service outages and other problems.
• Training users on the use of new technology and software.
• Performing pro-active monitoring of PPG's computer systems through appropriate tools.
• Documenting, tracking, and monitoring problems to ensure timely resolutions.
• Participating in various IT projects working with internal and external teams.

Benefits

• Opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees.
• An environment for continuous learning.
• Embraces the ideas and diversity of others.
• Employee benefits programs designed to support the health and well-being of employees.
• Benefits will be discussed with you by your recruiter during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree