Site IT Support Associate

PPG • Oak Creek, WI

3d • Onsite

About The Position

As the Site IT Support (SIS) Associate, you will act as a business, function, or process specialist, potentially being a technology generalist or specialist. You will communicate status to the team, demonstrating confidence and active listening to confirm understanding of customer needs to support deliverables. You will operate within well-defined policies and procedures and can explain them to others with supervision. The normal focus is on existing products or processes. You will be based at our Oak Creek, Wisconsin Plant and report to the IT Infrastructure Manager.

Requirements

• A 4-year degree in Computer Science, Engineering, or related discipline.
• Strong interaction skills, specifically listening and providing guidance.
• Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches, and recommend practical and economical solutions.
• Ability to follow company standards and apply policies.
• Ability to document operations procedures.
• Availability to work rotating shifts and holidays.
• Fluency in English.
• Driving license (B).

Responsibilities

• Provide in-person technical support to employee end-users.
• Respond to telephone calls, emails, and personnel requests for technical support.
• Support end-users on a variety of issues, identifying, researching, and resolving technical problems.
• Maintain and troubleshoot PC hardware/software/LAN and voice network issues.
• Diagnose problem sources through discussions with users and coordination with internal IT support and operations groups and/or vendors.
• Acquire, install, and upgrade PC components and software.
• Plan for and respond to service outages and other problems.
• Train users on the use of new technology and software.
• Perform proactive monitoring of PPG's computer systems using appropriate tools.
• Document, track, and monitor problems to ensure resolutions.
• Participate in IT projects, working with internal and external teams.
• Support a small Site(s) within the country, overseeing up to 200 IT end users, with no direct reports.

Benefits

• Opportunity to grow and develop your career in an environment that provides a fulfilling workplace.
• An environment for continuous learning.
• Embraces the ideas and diversity of others.
• Competitive compensation in different geographic markets.
• Other incentives may apply.
• Employee benefits programs designed to support health and well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level