Site Engagement Lead
About The Position
The Site Engagement Manager supports the successful execution of a globally distributed Department of Defense (DoD) Intelligence, Surveillance, and Reconnaissance (ISR) program by coordinating customer engagement, field operations, and site activities across multiple domestic and international locations. As a key member of the Program Management Office (PMO), the role works closely with Program Management, Field Service Representatives (FSRs), engineering teams, logistics personnel, and Government stakeholders to support communication, operational readiness, and successful site execution. The position routinely travels to customer locations to assess operational health, engage onsite personnel, validate engineering activities, identify operational risks, and promote consistent execution of program objectives. It develops working relationships with customer personnel and serves as the operational link between deployed field teams and the PMO, supporting coordinated execution and customer satisfaction across the global enterprise. Applicants must have an active DoD Secret security clearance and be able to obtain and maintain a Top Secret/Sensitive Compartmented Information (TS/SCI) clearance. The role requires approximately 30–50% domestic and international travel.
Requirements
- Bachelor's degree in Business, Engineering, Information Systems, Project Management, or a related discipline, or equivalent experience.
- Active DoD Secret security clearance with the ability to obtain and maintain a Top Secret/SCI clearance.
- Minimum of 5 years supporting DoD, Intelligence Community, or Federal Government technical programs.
- Minimum of 3 years coordinating customer engagement, field operations, technical programs, or site support activities.
- Experience supporting geographically dispersed technical or operational environments.
- Willingness and ability to travel domestically and internationally approximately 30–50% in support of customer sites and program activities.
- Excellent organizational, communication, interpersonal, and customer service skills.
- Ability to work independently while coordinating multiple priorities in a fast-paced operational environment.
Nice To Haves
- Experience supporting DISA, NGA, SOCOM, Combatant Commands, or other DoD ISR programs.
- Prior military experience.
- Experience coordinating Field Service Representatives (FSRs), technical operations, or geographically dispersed engineering teams.
- Familiarity with systems engineering, enterprise networking, cloud infrastructure, cybersecurity, or technical operations.
- Experience coordinating technology refreshes, site installations, engineering deployments, or operational assessments.
- Knowledge of IT Service Management (ITSM), Configuration Management, and asset management processes.
- Experience supporting Full Motion Video (FMV), ISR architectures, Cross Domain Solutions (CDS), or enterprise mission systems.
- PMP, CAPM, Agile, or ITIL certification.
Responsibilities
- Support the Program Manager in coordinating customer engagement activities across multiple domestic and international operational sites.
- Travel routinely to customer locations to engage with Government users, site leadership, and Field Service Representatives (FSRs).
- Build and maintain working relationships with customer personnel while promoting customer satisfaction and operational excellence.
- Conduct recurring site visits to assess operational readiness, identify risks, gather customer feedback, and recommend operational improvements.
- Coordinate engineering activities, maintenance windows, technology refreshes, and site support requirements with engineering and operations teams.
- Serve as the communication link between deployed FSRs, engineering organizations, logistics personnel, and the Program Management Office.
- Monitor site activities and communicate issues, risks, customer concerns, and operational status to Program Management.
- Support planning and execution of site surveys, equipment installations, modernization efforts, operational transitions, and customer demonstrations.
- Coordinate travel schedules, site access requirements, logistics, and deployment activities for field personnel.
- Track site action items and ensure timely follow-up and resolution of customer issues.
- Prepare trip reports, customer visit summaries, operational assessments, and status reports for Program Management.
- Support Program Management Reviews (PMRs), Integrated Product Team (IPT) meetings, customer meetings, and operational planning activities.
- Promote standardized operational processes, communication, and customer engagement practices across supported locations.
- Assist in identifying opportunities to improve operational efficiency, customer satisfaction, and service delivery.
Benefits
- Benefits are offered, but specific benefits are not listed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
