Site Director

America Works of New York • Milwaukee, WI

8d • Onsite

About The Position

The Site Director oversees daily operations of the W-2 workforce development program site in Milwaukee, ensuring high-quality, compliant services that support participant economic self-sufficiency, family stability, and long-term employment outcomes. The role provides leadership across operations, staffing, compliance, and community engagement, using a participant-centered, outcomes-driven approach that integrates workforce readiness, job placement, supportive services, and retention strategies. The Site Director reports directly to the Regional Director.

Requirements

• At least a bachelor's degree; graduate studies and degrees are encouraged.
• At least 3 years of supervisory and/or Director-level experience.
• Must be local to Milwaukee, Wisconsin, or willing to relocate immediately.
• Proficiency in Microsoft Office, including Word, PowerPoint, Excel, and Outlook.
• Proficiency in, or ability to become proficient immediately with, Salesforce, Microsoft Teams, and Microsoft SharePoint.
• Must demonstrate good judgment, excellent communication skills, a professional demeanor, and the ability to lead one of the company's largest markets in the country.
• If lacking both direct service experience and existing connections to the Milwaukee area, must be willing to develop that expertise immediately upon starting.

Nice To Haves

• Direct service experience in workforce development, community-based services, social services, or a similar field is highly desirable.
• Existing connections to Milwaukee government offices, agencies, or businesses are a plus.
• Graduate studies and degrees are encouraged.

Responsibilities

• Oversee daily operations and infrastructure of the W-2 program site to ensure efficient, compliant, and effective service delivery.
• Supervise and support facilities and program staff, including career coaches, front desk staff, trainers, custodial staff, and external contractors.
• Lead staff hiring, onboarding, training, performance management, and professional development.
• Ensure staff provide high-quality, participant-centered services aligned with W-2 program goals and contractual requirements.
• Manage building infrastructure and office operations, including security, maintenance, space allocation, and vendor coordination.
• Monitor program budgets, purchasing, and procurement to ensure responsible use of grant and program funds.
• Conduct program analysis, forecasting, and performance monitoring to support continuous improvement and positive participant outcomes.
• Liaise with government funders, community partners, and stakeholders to support collaboration, compliance, and program success.
• Ensure adherence to applicable policies, procedures, regulations, and reporting requirements.
• Provide regular operational updates and reports to the Regional Director regarding staffing, performance, challenges, and successes.
• Foster a positive, inclusive, and mission-driven work environment that supports innovation, accountability, and staff engagement.

Benefits

• Comprehensive medical, dental, and vision insurance.
• Generous paid time off (PTO) package.
• 401(k) with employer matching after 1 year of employment.
• Opportunity to lead a team through significant expansion, support underserved job seekers, and contribute to the mission of helping lift people out of poverty through employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager