Site Coordinator (Nights)

Colorado Village Collaborative•Denver, CO

10d•Onsite

About The Position

The Site Coordinator will work in collaboration with the Site Manager and Site Assistants to ensure that the MC space provides a safe, stable, healing, and supportive environment for community members, staff, volunteers and the broader community. Specifically, the Site Coordinator will support the Site Manager in their leadership to the Micro-Community operations and programming.

Requirements

High School Diploma or equivalent.
Experience in operating computerized office equipment and telephones.
Cell phone to download and access CVC applications is required.
Cultural competence
Time management with the ability to meet a timeline
Excellent written and verbal communication
Administrative Skills
Conflict Mediation/Resolution Skills
Ability to relate to people from diverse backgrounds and experience
Trauma-Informed approach
Creativity and flexibility
Resilience and thick skin

Nice To Haves

Homeless shelter operations experience is preferred
At least one year of being successfully housed is preferred
Reliable transportation is preferred.

Responsibilities

Community Member Intake: Overview of all Policies, Rights, and Responsibilities, Intake Form with basic information for HMIS data entry, Signed Use Agreement whereby community member acknowledges understanding and agreement to abide by all policies, rights, and responsibilities.
Community Member Participation: Complete and record Daily Wellness Screening using sign in log sheets, Perform sites walks in coordination with Site Assistant, Monitor daily activities using passdown emails.
Accountability/Complaints/Compliance: Main point of contact when Site Manager not available on site, Ensure all Public Health cleaning and food temp logs are completed, Ensure community member compliance with MC Use agreements, and notify community members when they are not in compliance. Track and record these notifications, follow up plans, etc., Report community member accountability and non-compliance to Site Manager, Support Site Manager with participant accountability process including exiting participants when appropriate, Communicate with community members while providing stable, trauma-informed interactions with community members, Ensure information is distributed to community members effectively including outreach schedule, resources, etc.
Site Upkeep: Responsible for maintaining the cleanliness, safety and accountability of the site. This includes cleaning community spaces, cleaning community bathrooms, interior and exterior site walks, snow removal, unit checks, accountability conversations, de escalation, etc.
Collaboration: Ops staff often assist our peer supporters with organizing and hosting community events because building community is a top priority at our sites, Ops staff are often considered the hub to help connect community members to appropriate resources, such as case managers, medical outreach, peer supporters, etc.
Personal MC community member support: Build relationships and establish rapport with community members, Support community members with progressing towards housing and employment goals, Connect MC community members to resource navigation, Connect MC community members to personal crisis support as needed.
Assist with the coordination of Community Dinners, Assist with coordination of volunteers, external partners to bring meals, Prepare space and set up for dinners, Make sure plates and utensils are available.
Conflict Management and Resolution coordination with Site Manager: Promote conflict resolution among community members, Ensure that conflict is managed and resolved in a non-violent manner, Ensure follow through on conflict resolution agreements, Submit records of conflict management and resolution to supervisor.
Violence/Threats of Violence coordination with MC Manager: If violence or threats of violence break out at the MC, support Site Coordinator with responding and reporting to Site Manager, Exit community members as necessary in partnership with Site Manager and Program Manager.
Conduct HMIS data collection/input on an ongoing basis.
Support Site Manager with data collection and reporting, as needed.
Other duties as assigned. We are a small, dynamic team and at times everyone is required to do a bit of everything. You may be asked to take on other responsibilities from time to time, but these should not get in the way of your ultimate responsibility which is supporting the Micro-Community and the individuals that reside there.