Site Coordinator (Nights)

Colorado Village Collaborative•Denver, CO

9d•Onsite

About The Position

The Site Coordinator works collaboratively with the Site Manager and Site Assistants to help ensure the Micro-Community (MC) provides a safe, stable, healing, and supportive environment for community members, staff, volunteers, and the broader community. The position supports the Site Manager’s leadership of MC operations and programming. The role is based on site in Denver and is scheduled for either 40 hours per week or 30 hours per week in 10-hour shifts, with the stated overnight schedule of 7:30 p.m. to 6:00 a.m. Additional time is spent in organizational meetings and meetings with external partners, coalitions, and MC community members. The Site Coordinator supports intake and community member participation, including reviewing policies and responsibilities, completing intake documentation for HMIS, recording wellness screenings, conducting site walks, and monitoring daily activities. The Coordinator helps maintain accountability and compliance, completes public health cleaning and food-temperature logs, communicates requirements and follow-up plans to community members, and reports concerns to the Site Manager. The position also maintains site cleanliness and safety, connects community members with resources, supports community events and dinners, and helps coordinate volunteers and external partners. The role provides relationship-based support to community members, including helping them work toward housing and employment goals, connecting them with resource navigation, and offering personal crisis support as needed. The Coordinator helps manage and resolve conflicts in coordination with the Site Manager, supports crisis response and reporting, and participates in community member exits when necessary. The position also conducts ongoing HMIS data collection and entry and supports data reporting. Other duties may be assigned as needed, while the primary responsibility remains supporting the Micro-Community and its residents.

Requirements

High school diploma or equivalent.
Experience operating computerized office equipment and telephones.
A cell phone capable of downloading and accessing CVC applications is required.
Cultural competence.
Time management skills and ability to meet timelines.
Excellent written and verbal communication skills.
Administrative skills.
Conflict mediation and resolution skills.
Ability to relate to people from diverse backgrounds and experiences.
Trauma-informed approach.
Creativity and flexibility.
Resilience and thick skin.

Nice To Haves

Homeless shelter operations experience is preferred.
At least one year of being successfully housed is preferred.
Reliable transportation is preferred.

Responsibilities

Support community member intake by reviewing policies, rights, and responsibilities; completing intake forms for HMIS data entry; and obtaining signed use agreements.
Complete and record daily wellness screenings using sign-in log sheets.
Conduct site walks in coordination with the Site Assistant and monitor daily activities through passdown emails.
Serve as the main point of contact when the Site Manager is not on site.
Complete public health cleaning and food-temperature logs.
Monitor community member compliance with MC use agreements, notify individuals of non-compliance, record notifications and follow-up plans, and report accountability issues to the Site Manager.
Support participant accountability processes, including exiting participants when appropriate.
Communicate with community members using stable, trauma-informed interactions and distribute information about outreach schedules and resources.
Maintain site cleanliness, safety, and accountability, including cleaning community spaces and bathrooms, conducting interior and exterior site walks and unit checks, removing snow, and engaging in accountability conversations and de-escalation.
Help peer supporters organize and host community events and connect community members with case managers, medical outreach, peer supporters, and other appropriate resources.
Build relationships and rapport with community members and support progress toward housing and employment goals.
Connect community members to resource navigation and personal crisis support as needed.
Assist with coordinating community dinners, volunteers, and external partners bringing meals; prepare the space and ensure plates and utensils are available.
Coordinate conflict management and resolution with the Site Manager, promote non-violent resolution, ensure follow-through on agreements, and submit records of conflict management and resolution to the supervisor.
Support responses and reporting to the Site Manager when violence or threats of violence occur, in coordination with the MC Manager; participate in community member exits as necessary with the Site Manager and Program Manager.
Conduct ongoing HMIS data collection and data entry and support the Site Manager with data collection and reporting as needed.
Perform other duties as assigned in support of the Micro-Community and its residents.