Site Coordinator, MSE

Ricoh•Washington, DC

11d•$22 - $23

About The Position

The Site Coordinator, Multi-Site Employee (MSE), is accountable for the daily operations of a solo-person site and performs contracted office services, including copy, courier, managed print, hospitality, imaging, and mail services. During low-activity periods at the primary site, the coordinator may support other customer locations throughout the assigned geographic operational area. This support may cover vacations, absences, training, implementations, and other operational needs. The role operates office equipment and software to meet service-based offerings and service-level agreements, communicates with customers and internal teams, and supports effective and profitable service delivery. Duties may also include routine facility and administrative functions, vendor and occupant interaction, inventory, conference-room coordination, reporting, and financial responsibilities. The position is generally based in an office environment, with schedule flexibility and possible local travel to alternate sites.

Requirements

High school diploma or GED.
At least 1 year of experience in a related field, such as B2B or technical work.
At least 1 year of customer-facing work experience.
Demonstrated knowledge and understanding of technology.
Tactical thought processing.
Ability to present to a small group.
Moderate problem-solving skills.
Basic customer service skills.
Basic technical aptitude.
Basic written and verbal communication skills.
Schedule flexibility; may be asked to report to an alternate site, potentially involving travel and commute time beyond the scheduled shift.
Ability to walk, stand, bend, reach, and lift or carry objects weighing up to 50 pounds.
Moderate dexterity and regular use of basic skills such as calculator and keyboard operation, hand tools, and eye-hand coordination.
Local car travel may be required when supporting alternate sites.

Responsibilities

Manage daily operations of a mail room, copy center, or scanning facility.
Operate office equipment, including PCs, copiers, multifunction devices, imaging equipment, and mail equipment.
Provide contracted services such as copy, courier, managed print, hospitality, imaging, and mail services.
When needed, supplement onsite personnel at other customer locations across the assigned geographic area.
Provide courier, reception, switchboard, shipping and receiving, mail delivery, and mail processing services as assigned.
Communicate with customers as needed.
Implement and manage Ricoh Service Excellence programs.
Operate required equipment and software efficiently to meet Service Based Offerings (SBOs) and service level agreements (SLAs).
Use company materials and supplies effectively to achieve cost-of-goods profitability.
Perform routine functions such as creating and completing work orders, monitoring contractors, conducting inspections, reporting facility issues, and providing support as needed.
Interact with contracted vendors, facility management, and building occupants as assigned.
Reorder office supplies as assigned.
Coordinate conference rooms and manage A/V equipment resources as assigned.
Maintain positive, professional working relationships with department employees.
Collect and provide data to leadership and customers; complete monthly reports to the Business Relationship Manager (BRM) with leadership support as needed.
Meet financial responsibilities.
Perform other duties as assigned.