Site Coordinator, MSE

Ricoh Americas Holdings•Cypress, WA

11d

About The Position

The Site Coordinator, Multi-Site Employee (MSE), is accountable for daily operations at a solo-person site and performs contracted office services such as copy, courier, managed print, hospitality, imaging, and mail services. During low-activity periods at the primary site, the coordinator may support other customer locations across the assigned geographic operational area, including coverage for vacations or absences, training, and implementations. The role involves operating office equipment, communicating with customers, supporting service and financial objectives, and potentially handling facility, inventory, conference-room, and vendor-related tasks. Assignments are typically in an office environment. Although most assignment hours are 8 a.m. to 5 p.m., Monday through Friday, schedule flexibility is required, and alternate-site work may involve travel and longer commute times.

Requirements

High school diploma or GED.
At least 1 year of experience in a related field, such as B2B or technical work.
At least 1 year of customer-facing work experience.
Demonstrated knowledge and understanding of technology.
Tactical thought-processing ability.
Ability to present to a small group.
Moderate problem-solving skills.
Basic customer service skills.
Basic technical aptitude.
Basic written and verbal communication skills.
Schedule flexibility, including the ability to report to alternate sites and accommodate longer commute times.

Responsibilities

Manage daily operations of a mail room, copy center, scanning facility, or other solo-person site.
Operate office equipment, including PCs, copiers, multifunction devices, and imaging and mail equipment.
Perform contracted office services, which may include courier, reception, switchboard, shipping and receiving, and mail delivery and processing.
Communicate with customers as needed.
Implement and manage RICOH Service Excellence Programs.
Operate required equipment and software efficiently to meet Service Based Offerings (SBOs) and service level agreements (SLAs).
Manage the cost of goods by effectively using company materials and supplies.
As needed, create and complete work orders, monitor contractors, conduct inspections, report facility issues, and provide support.
Interact with contracted vendors, facility management, and occupants as needed.
Reorder office supplies as needed.
Coordinate conference rooms and manage A/V equipment resources as needed.
Maintain positive, professional working relationships with department employees.
Collect and provide data to assigned leadership and the customer.
Complete monthly reports to the Business Relationship Manager (BRM) as needed, with support from assigned leadership.
Meet financial responsibilities.
Support other customer sites across the assigned operational area when needed or available.
Perform other duties as assigned.