Site Coordinator

Highbar Physical Therapy•Weymouth, MA

About The Position

Peak Physical Therapy is hiring a Site Coordinator to support its outpatient physical therapy practice, which has locations across New England. The position works within a collaborative team structure and involves varied administrative responsibilities. The Site Coordinator provides administrative training, oversees day-to-day clinic activities and authorizations within a clinic or region, and communicates closely with the Clinic Director. Under the direction of the Practice Manager, the Site Coordinator also helps coordinate and schedule administrative staff and Exercise Specialists to ensure adequate support.

Requirements

High school diploma or GED.
Two to three years of related experience and/or training.

Nice To Haves

Associate degree in healthcare administration or a related field of study.

Responsibilities

Train and onboard administrative staff (PCCs), and train Exercise Specialists on the administrative components of their role.
Under the direction of the Practice Manager, assist in coordinating and scheduling PCCs and Exercise Specialists to ensure adequate administrative support.
Participate in making and implementing recommendations to promote clinic efficiency and effectiveness.
Oversee daily service excellence, including facility maintenance, IT issues, and patient experience.
Monitor key performance metrics, including cancellations, no-shows, visits, customer service, and authorization metrics.
Oversee authorizations within the clinic or region.
Answer a multiple-line telephone system and obtain demographic and insurance information from new patients being scheduled for an initial evaluation.
Collect patient co-payments and document each transaction on a written receipt.
Run daily co-pay collection reports to ensure collection accuracy.
Manage patient appointments and cancellations, and review therapist schedules to fill openings effectively through a medical records system; document pertinent conversations for future reference.
Document patient visits and fax initial evaluations, discharge summaries, and notes to the appropriate physician.
Contact insurance companies to obtain authorizations and track approved visits.
Negotiate payment terms with customers in accordance with established guidelines to minimize the potential for collection-agency involvement.
Monitor patient accounts by frequently running detailed day sheets, POC compliance reports, and balance reports.
Complete weekly reporting and dashboard items, including affidavit reporting, eligibility dashboards, and active cases.
Perform other duties as assigned.