Site Coordinator

Highbar Physical Therapy•Richmond, RI

About The Position

Highbar Physical Therapy is hiring a Site Coordinator for its growing outpatient physical therapy practice. The Site Coordinator works in a collaborative team structure and handles a variety of administrative responsibilities. The role provides administrative training, oversees day-to-day clinic activities and authorizations within a clinic or region, and communicates closely with the Clinic Director. Under the Practice Manager’s direction, the coordinator also helps schedule administrative and exercise-specialist coverage and supports clinic efficiency and patient service.

Requirements

High school diploma or GED.
Two to three years of related experience and/or training.

Nice To Haves

Associate degree in healthcare administration or a related field of study.

Responsibilities

Train and onboard administrative staff (PCCs), and train Exercise Specialists on the administrative components of their roles.
Under the direction of the Practice Manager, help coordinate and schedule PCCs and Exercise Specialists to ensure adequate administrative support.
Recommend and implement measures to improve clinic efficiency and effectiveness.
Oversee daily service excellence, including facility maintenance, IT issues, and the patient experience.
Monitor performance metrics, including cancellations, no-shows, visits, customer service, and authorization metrics.
Oversee authorizations within the clinic or region.
Answer a multi-line telephone system and obtain demographic and insurance information from new patients scheduled for an initial evaluation.
Collect patient co-payments and document transactions on written receipts.
Run daily co-payment collection reports to verify collection accuracy.
Manage patient appointments and cancellations, review therapist schedules to fill openings, and document pertinent conversations in the medical records system.
Document patient visits and fax initial evaluations, discharge summaries, and notes to the appropriate physicians.
Contact insurance companies to obtain authorizations and track approved visits.
Negotiate payment terms with customers according to established guidelines to minimize the potential for collection agency involvement.
Monitor patient accounts by running detailed day sheets, POC compliance reports, and balance reports.
Complete weekly reporting and dashboard items, including affidavit reporting, the eligibility dashboard, and active cases.
Perform other duties as assigned.