Site Administrator, Multispecialty, Clinton NJ

St. Luke's University Health Network•Clinton, NJ

1d•Onsite

About The Position

Responsible for all aspects of the daily operations and strategic direction within the St. Luke’s Physician Group Medical Office Building. This role oversees all day-to-day activities, providing direction to both clinical and support staff. Key responsibilities include ensuring efficient operation of front and back-office processes, such as staff, physician, and patient scheduling, billing/coding, and medical records. The Site Administrator is also responsible for implementing appropriate office policies and procedures, completing activity and financial reports, and, in partnership with physicians and Service Line Administrators, ensuring the successful operation of the Medical Office Building.

Requirements

Bachelor's Degree in Health or Business Administration
Three to five years of office management experience
One year in Health Care Organization experience
Medical practice management experience in across key areas: business operations, financial management, human resource management, information management, organizational governance, patient care systems, risk management and quality management
Strong direct performance management
Tact
Financial acumen
Basic knowledge of CLIA, HIPAA, NCQA, and OSHA medical office regulations

Responsibilities

Management and oversite of St. Luke’s Physician Group Medical Office Building
Partner and collaborate with specialty Service Line Administrators and Managers
Maintain centralized registration across multiple practices within Medical Office Building
Design and implement business plan for the Medical Office Building in conjunction with leadership and physician(s)
Provide daily clinical and clerical support for primary and specialty patients and staff
Responsible for personnel administration including recruitment, payroll oversight and approval, grievance resolution and evaluations in conjunction with Human Resources
As appropriate, seeks input from physicians and staff
Maintain schedules and regularly meet with office staff and physicians
Responsible for coordinating and implementing practice measures for Value Based metrics – as appropriate
Achieves expected practice financial performance through judicious expense management, efficient resource utilization, volume growth, and execution of expected financial management best practices
Carry out directives of St. Luke's Network to ensure compliance with all federal and local regulations pertaining to all areas of business and clinical practice
Maintains strong collaboration and connectivity with Access Center operations and centralized functions (e.g., POD, Capacity Management, etc.) to enable seamless operations and optimal patient/employee experiences (e.g., transfers, triage protocols, template changes, huddles, POD/practice connectivity, etc.)
Coordinate purchasing through purchasing system of St. Luke’s Hospital
Investigate and improve system to resolve conflicts with purchasing
Oversees all aspects of billing and financial management in the Medical Office Building
Coordinate billing functions through Physician Billing to optimize reimbursement
Coordinate staff and physician education as required to maintain optimal procedure coding
Within guidelines established, approve invoices and major purchases: purchase furnishings and medical equipment for offices
Coordinate participation with insurances accepted by St. Luke’s Physician Group
Responsible for facility management of all owned facilities
Act as liaison with landlord for leased facilities
Work with physicians as necessary in scheduling practice hours for efficient office operation
Participate in development of annual budgets for St. Luke’s Physician Group offices
In conjunction with St. Luke’s Physician Group administration, physicians and staff develop and implement short- and long-range goals and marketing strategies for practices and St. Luke’s Physician Group
Review financial reports monthly
Develop work plans as appropriate to meet budgetary goals and meet regularly with physicians to review budgets and compensation
Complete monthly reporting on statistical data relevant to service lines in the Medical Office Building to be shared with Hospital and SLPG Leadership
Coordinate and facilitate routine service line planning meetings with SLPG and Hospital Entity to ensure consistent regional growth of assigned areas
Works with service line leadership to onboard/launch new service lines
Complete Clinical and Clerical Staff performance reviews and provide feedback to colleagues
Facilitate colleague engagement initiatives to encourage ongoing teamwork and support individual professional growth
Prepare presentation and report out monthly service line metrics to respective SLPG service line and hospital leadership
Carry out the above responsibilities in such a way as to promote a positive, supportive and creative culture within St. Luke’s Physician Group and St. Luke’s Hospital and Health Network
Maintains confidentiality of all materials handled within the Network/ Entity as well as the proper release of information
Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements
Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external)
Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety
Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices
Complies with Network and departmental policies regarding attendance and dress code
Provide consulting management services to facilitate network development
Read current journals to stay abreast of trends in office management
Other related duties as assigned