Site Administrator

EDSI (Educational Data Systems, Inc.)

2d•$68,000 - $70,000•Onsite

About The Position

The Site Administrator is responsible for overseeing the daily operations of partner agencies within the Job Connect system, as defined by the NWPA Workforce Development Board (WDB). This position supports the implementation of Memoranda of Understanding (MOUs) with mandated partners and supervises activities and resources to achieve service delivery objectives and performance goals. The Site Administrator monitors customer satisfaction among jobseekers, employers, community stakeholders, and the NWPA WDB through formal and informal evaluation methods. The position also supports partnerships with community-based organizations and other stakeholders that provide services to employers and jobseekers throughout the region. As a Site Administrator, you will be responsible for the management of daily operations of the partner agencies within the Job Connect Lancaster County (Job Connect), as defined by the Northwest Pennsylvania Workforce Development Board (NWPA WDB). The Site Administrator will support the implementation of the Partner Memorandum of Understanding (MOU) as defined by NWPA WDB and the mandated partner agencies. Supervise daily activities and resources to support the implementation of performance goals and objectives of service delivery identified the Partner MOUs, as well as, measuring through informal and/or formal means the customer satisfaction of jobseekers, employers, the community and NWPA WDB. Support the relationships of NWPA WDB with community-based service organizations that support employers and jobseekers.

Requirements

Bachelor’s degree or equivalent experience required
5-7 years of previous management/supervisory experience preferred
Experience leading teams and building and maintaining strategic coalitions and partnerships
Ability to converse with a wide range of professionals and demonstrate a positive professional attitude
Experience in career counseling and business outreach
Strong organizational, prioritization, and problem-solving skills
Strong leadership skills with a demonstrated ability to thrive in environments with multiple stakeholders, frequent change, and diverse objectives
Proficient in Microsoft Office applications
Clean driving record, valid Driver’s License, and reliable vehicle required

Responsibilities

Provide functional supervision to Job Connect staff to ensure services and resources are available
Monitor the delivery of services provided by partner agencies and report activities to NWPA WDB
Partner with the WDB to identify, recruit, and engage new organizations that strengthen the One-Stop delivery system and expand available services
Build on existing relationships with employers to promote the services of the Job Connect
Serve as the primary point of contact for facility operations, including landlord relations, County of Lancaster Maintenance, telecommunications systems, and secure-access providers
Monitor progress on all contractual performance requirements as defined by Lancaster County
Ensure compliance with all federal/state accessibility requirements and related policies
Daily Center Operations: Provide functional supervision to Job Connect staff to ensure services and resources are available
Support a positive, collaborative, and customer-focused environment
Communicate with center staff
Identify training needs of partners and present to NWPA WDB
Implement integrated service plan as approved by NWPA WDB and partners
Monitor customer flow and implement solutions for bottlenecks
Work with partner leadership on strategy to reach goals, improve service, and identify areas of improvement
Inform and update Job Connect Partners on activities, policies, and procedures
Delivery of Services/Creating Integrated Services Strategy: Conduct regular full Job Connect staff and Job Connect Program Manager meetings
Monitor the delivery of services provided by partner agencies and report activities to NWPA WDB
Implement the system approach that will meet the diverse needs of all customers relating to registration, eligibility, assessments, training offerings and job placement
Support a welcoming environment within the Job Connect that will align all services to better serve jobseekers, employers, and the community
Promote a unified service delivery model by encouraging partner staff to identify with services and customer outcomes rather than individual agencies
Oversee Community Based Organization referrals and walk-in traffic
Manage the room schedules, trainings, center calendar, and workshops
Implement marketing plan for new center partners as defined by NWPA WDB
Monitor and ensure that all services/policies required by WIOA, the state, and NWPA WDB are available to jobseekers and employers
Monitor and evaluate customer service
Maintain/monitor working relationships with partners
Monitor usage and input of data in the Commonwealth Workforce Development System
Partnerships for Promoting Job Connect Center Services: Partner with the WDB to identify, recruit, and engage new organizations that strengthen the One-Stop delivery system and expand available services
Monitor foot traffic for all events held at the Job Connect
Identify and support improvements in new efficiencies in operations and delivery of services
Monitor program statistics and service offerings to identify trends and opportunities for improvement
Create an environment that supports effective communications among all partners
Engaging Employers: Monitor delivery of services and fulfillment of job postings of designated partner organizations and report activities as required
Work with the Business Services staff in implementing the business plan in developing relationships with local businesses and developing network events
Build on existing relationships with employers to promote the services of the Job Connect
Supporting the Physical and Electronic Resources of the Job Connect: Conduct inventories and orders shared supplies through the County of Lancaster
Serve as the primary point of contact for facility operations, including landlord relations, County of Lancaster Maintenance, telecommunications systems, and secure-access providers
Manage the email domain
Serve as the primary liaison for shared PC resources, LAN services, and Service Desk support
Reports: Monitor progress on all contractual performance requirements as defined by Lancaster County
Ensure compliance with all federal/state accessibility requirements and related policies
Review all reports for accurate completion of required documentation
Present performance reports and provide corrective actions as needed
Submit all required reports related to Job Connect services as required by WIOA, state, NWPA WDB
Other opportunities as available