Site Administrator (General Manager)

Covenant Care + Covenant Living•Lethbridge, AB

3d•Onsite

About The Position

Covenant is seeking a Site Administrator (General Manager) who leads with compassion, integrity, and a deep commitment to service. This role is ideal for a values‑driven leader who has built their career in hospitality, service, operations, or people‑centered environments and is motivated by making a meaningful impact in the lives of others. Reporting to the Senior Director of Operations, the Site Administrator (General Manager) is accountable for the overall culture, experience, and performance of the site. You will champion a welcoming, respectful, and resident‑centered environment while ensuring strong operations, engaged teams, and high standards of care and service. Healthcare experience is an asset but not required. We are looking for leaders who bring strong operations, hospitality, or people‑leadership experience, and who are eager to apply those skills in a care‑focused setting. The Site Administrator (General Manager) will model the organization’s mission, vision, and values, consistently representing Covenant professionally and positively, collaborate effectively as a professional team player, supporting the achievement of Covenant’s mission, vision, and values, and engage and mobilize teams to fulfill Covenant’s mission, vision, values, and strategic objectives. The Site Administrator (General Manager) will be responsible for overseeing daily operations, managing staff, and ensuring the organization meets its financial and operational goals. This leadership role requires strong decision-making skills, business acumen, and the ability to inspire teams.

Requirements

Bachelor’s degree in Healthcare, Business Administration, Commerce, Management, or a related field
An equivalent combination of education and experience will be considered
Proven experience in a senior management or General Manager role
Strong leadership, communication, and organizational skills
Excellent financial management and analytical abilities
Ability to make sound strategic decisions under pressure
Strong interpersonal skills and professional judgment
Knowledge of provincial continuing care legislation and standards
Experience with healthcare information systems
Strong attention to detail with the ability to multitask effectively
Compassionate, professional, and resident‑focused
All employees new to Covenant Care must provide a criminal record check not older than 3 months ahead of your commencement date.

Nice To Haves

Healthcare experience is an asset

Responsibilities

Oversee and manage day-to-day business operations
Develop and implement strategic plans to achieve company goals
Lead, mentor, and evaluate department managers and staff
Monitor financial performance, budgets, and forecasts
Ensure high levels of customer satisfaction and service quality
Identify opportunities for growth, improvement, and efficiency
Ensure compliance with company policies and relevant regulations
Ensure residents’ comfort, safety, dignity, and quality of life are at the heart of all decisions
Partner closely with clinical leaders to support high standards of care and service
Engage residents and families in creating a positive living experience
Oversee day‑to‑day site operations, ensuring consistency, efficiency, and excellence
Manage the site’s operational budget and resources responsibly
Use data, systems, and feedback to support informed decision‑making
Ensure compliance with applicable standards, policies, and regulations (with organizational support and guidance)