Site Account Manager, Iron Range

C0001225248P • Brookfield, WI

1d • Hybrid

About The Position

We are looking for a Site Account Manager, Iron Range to join our Site Account Management team. In this role, you will build and maintain long-term relationships with key customer stakeholders while promoting Metso's aftermarket solutions and services. You will be responsible for identifying growth opportunities, coordinating customer-facing activities, and driving profitable business growth through exceptional account management, contributing to increased customer satisfaction and long-term business success.
You will report to the Director, MA Mining Service Sales East. This role is based in Minnesota, with flexible and hybrid working options available. This role includes approximately 75% travel to customer sites throughout the Iron Range region and requires frequent overnight travel.

Requirements

• Bachelor's degree in Engineering or an equivalent combination of education and experience.
• Minimum of 5 years of experience in sales, account management, or a customer-facing role within an industrial environment.
• Strong relationship-building skills with the ability to influence and engage stakeholders at multiple organizational levels.
• Ability to manage multiple priorities, work independently, and perform effectively in a fast-paced environment.
• Strong leadership, communication, presentation, and collaboration skills.
• Proficiency with Salesforce, Microsoft Excel, Word, and Outlook.

Nice To Haves

• Experience with minerals processing equipment and applications within mining and quarry operations is strongly preferred.
• Experience with field service, equipment repair, crushing and screening, bulk material handling, pyro processing, or grinding equipment.

Responsibilities

• Build and maintain strong relationships with key customer stakeholders at assigned mining sites.
• Identify aftermarket sales opportunities and communicate capital project opportunities to capital sales teams.
• Coordinate customer-facing activities across Metso functions to ensure a seamless customer experience.
• Develop a deep understanding of customer operations, business needs, and strategic objectives.
• Lead site sales activities in collaboration with cross-functional teams and internal stakeholders.
• Support account planning activities, including relationship management, budgeting, sales roadmaps, and growth strategies.
• Maintain accurate information related to installed equipment, operational performance, maintenance shutdown schedules, and business opportunities.
• Drive customer satisfaction initiatives, including survey coordination, continuous improvement activities, and support for accounts receivable collection efforts.

Benefits

• Access to wellbeing programs, occupational healthcare, and supportive services.
• Competitive compensation and performance-based incentives.
• Hybrid working options to support balance and productivity.
• Learning pathways, mentoring, internal mobility, and global collaboration opportunities.
• A caring, collaborative, and inclusive workplace committed to helping you thrive.
• Competitive benefits plan
• Healthy living rewards
• Mental wellbeing services
• Annual leave and company holiday programs
• Engagement surveys
• Global incentive program tied to business and performance targets

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level