On-Site Account Manager (Contract)

MAU•Albion, IN

2d•Onsite

About The Position

The Account Manager is responsible for processing work orders from customers, recruiting, screening, and hiring personnel to meet work order specifications. The Staffing Specialist should develop and maintain a continuous applicant flow as required by the client. This role operates in a professional office environment and may require occasional presence at customer sites, which can vary in conditions from non-temperature-controlled environments to GMP clean rooms, and may involve exposure to process manufacturing equipment and heavy power industrial vehicles.

Requirements

Clear working knowledge of Microsoft Word and Microsoft Outlook
1-2 years’ experience in recruiting
Problem solving/analysis skills
Results driven
Organizational skills
Excellent oral and written communications skills
Initiative
Ethical Conduct
Personal Effectiveness/Credibility
Proven track record of successfully working with customers and/or employees

Nice To Haves

Bachelor’s degree in a related field (communications, business management, human resources)
HR Certification (PHR or SHRM-CP)
Lean Greenbelt
Root cause analysis training

Responsibilities

Hire for client capacity.
Administer company policies and procedures.
Maintain applicant flow through placement of ads, development of recruiting sources and analysis of weekly and monthly recruiting source reports.
Perform weekly payroll with high attention to detail.
Regularly review work orders and interact with customers.
Develop and update orientations for new and current clients.
Set up new pay and bill rates with the manager’s approval.
Administer assessments as required by client.
Receive, process, and analyze work orders from customers.
Process merit, tenure or incentive increases.
Submit Billing Source Documents as appropriate for each customer.
Communicate and resolve with customer any invoice non-payment.
Case management of injured employees during working hours to include accident investigation and completion of accident/injury report and worker’s compensation packet.
Determine the job the employee will return to after he/she has been released from the doctor.
Attend unemployment hearings.
Attend workers’ compensation hearings.
Maintain excellent level of customer service by visiting client site at predetermined level.
Maintain excellent level of customer service by establishing predetermined levels of candidates in Kanban pools to ensure MAU has employees ready to start positions at all times to meet customer needs.
Communicate with onsite management and client management regarding customer service needs.