SIS Account Coordinator- Hospitality

Shaw Industries•Dalton, GA

5d•Hybrid

About The Position

As an Account Coordinator, you will support Account Managers serving annuity clients, primarily within the hospitality segment and other assigned market segments. The role assists with daily account-management activities, responding to proposal requests, processing orders, maintaining project information, coordinating shipments, and supporting billing and job-closing activities. The hospitality business may involve custom products, specific brand standards, extended production lead times, and time-sensitive hotel renovation or opening schedules. The Account Coordinator maintains accurate and organized information, follows up promptly, and supports multiple accounts and projects. Working closely with Account Managers, this position helps projects move efficiently from initial request through delivery, billing, and closeout.

Requirements

High school diploma or GED and three or more years of administrative, customer service, order-management, project-support, or related experience.
Ability to work from the Dalton, Georgia office a minimum of two days per week.
Strong organizational and time-management skills, including the ability to manage multiple tasks and changing priorities.
Exceptional attention to detail when reviewing purchase orders, project scopes, pricing, inventory, shipment information, invoices, and job-closing documentation.
Ability to work effectively in a high-volume environment requiring timely follow-up and quick turnaround.
Excellent verbal and written communication skills for working with internal and external customers, Sales, Account Managers, suppliers, transportation partners, and interdepartmental associates.
Ability to follow established processes while recognizing and communicating exceptions, missing information, and potential risks.
Strong problem-solving, negotiation, and conflict-resolution skills.
Ability to take ownership of assigned work and follow tasks through completion.
Ability to collaborate with Account Managers while completing assigned responsibilities with minimal supervision and independent judgment.
Willingness to support special projects and changing business needs.
Strong typing and computer skills, including proficiency with Microsoft Office applications.

Nice To Haves

Knowledge of the flooring industry, hospitality segment, customer-service practices, or standard order-management processes.
Previous experience supporting Account Managers, customer accounts, projects, orders, or annuity relationships.
Experience supporting hospitality customers, hotel projects, custom products, or established brand-standard programs.
Knowledge of WinBid, Shaw Integrated Solutions, wholesale, e-commerce, or comparable order-management systems.
Experience processing purchase orders, tracking material orders, coordinating shipments, or managing inventory allocations.
Experience supporting accounts payable, accounts receivable, invoicing, third-party billing, or job-closing activities.
Knowledge of commercial flooring products, installation processes, project timelines, or jobsite requirements.
Experience in a fast-paced, highly detailed customer-service or project-support environment.

Responsibilities

Support Account Managers in responding to project proposal requests and handling daily account-management activities, customer requests, and assigned project tasks.
Support segment special projects as directed by the Account Manager or Business Manager.
Set up and maintain customer accounts and project information in WinBid.
Support order processing through WinBid, wholesale, e-commerce, and other applicable systems.
Review scopes of work, purchase orders, job details, pricing information, and supporting documentation for completeness and accuracy.
Obtain purchase orders and job details from customer websites and designated account platforms, and upload purchase orders and supporting documents into appropriate systems.
Generate WinBid purchase orders accurately and within required timelines.
Coordinate with Customer Service and Transportation to enter, monitor, and track material orders.
Monitor order status, production schedules, shipment details, and delivery requirements, escalating issues to the Account Manager when needed.
Help coordinate timely product delivery according to customer, project, and installation requirements.
Assign and allocate inventory to designated customer accounts and projects; monitor blanket inventory and communicate needs or discrepancies to the Account Manager.
Maintain complete and accurate project information for hospitality projects involving custom products and brand standards.
Create payable entries for vendor invoices, including Shaw material, third-party supplier, and installer invoices.
Generate receivable invoices and support third-party billing requirements as needed.
Support account-specific reporting requirements.
Maintain accurate, organized account records in accordance with records-retention requirements.
Follow up on past-due balances and enter appropriate accounts-receivable notes in WinBid.
Submit job-closing requests and coordinate with Operations to complete payables, billing, and job closings accurately and on time.
Monitor assigned activity through the job-closing desktop and follow up on outstanding items.
Support account-management responsibilities during an Account Manager’s absence or as business needs require.
Develop and maintain professional relationships with internal and external customers and partners.
Promptly communicate status updates, missing information, potential delays, inventory concerns, and other project issues to the Account Manager.
Manage multiple orders, projects, deadlines, and customer requirements with strong attention to detail.
Help identify process improvements that strengthen accuracy, responsiveness, and service delivery through SIS.