SIS Operations Coordinator

Shaw Industries • Dalton, GA

5d

About The Position

The SIS Operations Coordinator provides behind-the-scenes operational support to SIS Account Managers, Account Coordinators, Business Managers, and Business Solutionists. The role is not customer-facing and helps client-facing teams focus on customer experience and account goals. It supports the department’s daily financial, administrative, and operational activities, including accounts payable and receivable, invoice management, job closing, claims processing, account setup, reporting, and records administration. Accuracy, organization, follow-through, and attention to detail are critical.

The SIS Operations team adjusts responsibilities as departmental needs evolve. The coordinator is expected to be flexible, learn new processes, and take ownership of additional responsibilities as business needs change. This entry-level opportunity includes structured, hands-on training through job shadowing, coaching, and gradually assigned responsibilities. Previous experience with WinBid or Shaw legacy systems is not required.

Requirements

• High school diploma or GED.
• At least one year of administrative, operational, financial processing, manufacturing, or related work experience is preferred.
• Proficiency with Microsoft Office applications and ability to learn new systems and technology.
• Strong organizational skills and ability to manage multiple tasks and meet deadlines.
• Attention to detail and commitment to accuracy.
• Ability to prioritize responsibilities and recognize when a task requires increased urgency.
• Strong written and verbal communication skills for working with internal partners and cross-functional teams.
• Ability to listen carefully, follow established processes, and ask questions when clarification is needed.
• Ability to work independently with minimal supervision while following established guidelines.
• Reliability, accountability, and consistent follow-through.
• Ability to handle confidential information appropriately.
• Willingness to support special projects and take on evolving responsibilities as departmental needs change.

Nice To Haves

• Previous experience in an administrative, operations, accounts payable, accounts receivable, invoicing, or financial support role.
• Experience reviewing data, processing transactions, resolving discrepancies, or maintaining detailed records.
• Experience in a manufacturing, flooring, construction, project-based, or service-oriented environment.
• Familiarity with OnBase, financial systems, order management tools, or comparable business platforms.

Responsibilities

• Provide daily operational support to SIS Account Managers, Account Coordinators, Business Managers, and Business Solutionists.
• Promote consistency, structure, accuracy, and timeliness across SIS operational processes.
• Monitor operational reports and follow up on outstanding items, exceptions, or required actions.
• Maintain organized and accurate records, files, account information, and departmental databases.
• Verify information in project logs and other operational tracking tools.
• Organize and maintain departmental shared drives and electronic records.
• Serve as a secondary point of contact for SIS department requests and operational issues.
• Support special projects, process improvements, and departmental initiatives.
• Process and reconcile daily accounts payable and accounts receivable activity.
• Enter payables, including internal material system and freight-only invoices, and manage credit memos in WinBid A/P.
• Research and resolve invoice discrepancies, exceptions, and unreconciled invoice items.
• Receive, upload, and administer third-party vendor invoices in OnBase.
• Manage the credit card receipts inbox; upload and commit WinBid jobs, distribute receipts, and invoice jobs after payment is received.
• Follow up on past-due balances and enter appropriate accounts receivable notes in WinBid.
• Generate customer invoices in WinBid A/R for material-only jobs and submit invoices through customer billing portals when required.
• Review job-closing reports and support the timely closing of completed jobs.
• Partner with Financial Services to address requests and issues promptly.
• Create and maintain vendor and customer accounts.
• Initiate WinBid item master setup requests and create item master records for locally controlled products.
• Create WinBid umbrellas and account contracts.
• Create and maintain account codes, including OSDM, architect, and location codes used for reporting and fee tracking.
• Support e-commerce administration and maintain the SIS End Use Codes list.
• Maintain accurate departmental account and contract databases.
• Troubleshoot basic WinBid issues and escalate concerns when additional support is needed.
• Confirm shipment details and assist with coordinating timely product delivery.
• Retrieve signed bills of lading and customer purchase orders from OnBase.
• Generate claims in Shaw systems and WinBid, and follow up with the Claims department as needed.
• Research operational issues and coordinate with internal partners to reach timely resolutions.
• Generate and distribute monthly, quarterly, annual, and ad hoc reports by account or contract.
• Maintain accurate electronic documentation and records in OnBase; scan and archive documents for electronic records retention.
• Review operational data for completeness and accuracy before final processing or reporting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED