Simulation Operations Specialist

Cleveland Clinic•Cleveland, OH

6d•Onsite

About The Position

The Simulation Operations Specialist provides advanced operational and technical support for simulation-based education at Cleveland Clinic’s Main Campus. The role manages complex simulation, audiovisual, and IT technologies; leads local course delivery; and works with educators to integrate simulation environments and technologies for safe, reliable, high-quality, learner-centered educational experiences. The position works days from 7:00 a.m. to 4:30 p.m., with occasional Saturday shifts (approximately 6–7 per year). The specialist supports complex interprofessional and high-stakes simulation courses, maintains equipment and supplies, and helps ensure simulation systems perform reliably. The role also supports scenario design and setup, staff training, operational improvements, and department projects. The position requires adherence to simulation best practices, safety procedures, and Standard Precautions, including use of personal protective equipment as required.

Requirements

Bachelor’s degree.
Two years of experience in healthcare simulation, or two years of experience in audiovisual, IT, theater, art, or a related discipline may offset the experience or degree requirement.
Certified Healthcare Simulation Operations Specialist (CHSOS) certification within three years of hire; certification may be waived for an SOS working primarily in the surgical simulation lab.
Ability to remain in a stationary position for extended periods.
Ability to operate a computer and other office equipment.
Ability to communicate and exchange accurate information.
Ability to move up to 85 pounds with assistance.
Ability to work on overhead equipment and in confined, darkened areas.
Follow Standard Precautions and use personal protective equipment as required for procedures.

Nice To Haves

One year of healthcare simulation experience.
Experience in a healthcare environment.
Knowledge of medical terminology.
Operating room (OR) experience.

Responsibilities

Ensure the safe, ethical, psychologically safe, and learner-centered use of specialized simulation equipment and resources.
Adhere to established simulation standards of best practice and policies.
Identify and address safety concerns during simulation activities, including identifying, reporting, and mitigating risks observed during in situ simulations.
Independently lead complex, interprofessional, and high-stakes simulation course operations.
Coordinate technology, environments, and resources to support learner needs, faculty engagement, and consistent, high-quality content delivery.
Collaborate with educators on the design, delivery, evaluation, and effective integration of simulation environments and technologies.
Configure and operate simulation, audiovisual, and IT technologies to support reliable, standardized, and reproducible simulation delivery.
Maintain optimal performance of simulation systems through functionality testing, updates, preventive and corrective maintenance, and vendor-supported repairs.
Provide specialized technical support and troubleshoot simulation technologies, using independent judgment to resolve complex operational issues.
Apply expertise in physiology, clinical procedures, moulage, and environmental stimuli to prepare scenario-appropriate setups for realistic, effective, high-fidelity learning.
Design and implement technical solutions to improve realism, efficiency, and educational value.
Monitor, order, control, and rotate simulation center lab supplies.
Maintain equipment inventory and current knowledge of simulation equipment catalogs and operations manuals.
Participate in post-course debriefings, review course feedback, and implement operational improvements.
Train new simulation staff in equipment use and overall operations.
Assist department leadership with moderately complex projects and initiate or lead small projects.
Maintain and advance professional expertise in simulation operations and technology through ongoing development and application of best practices.
Perform other duties as assigned.