Signature Services Officer

Children's Hospital of Philadelphia•King of Prussia, PA

4d•$69,200 - $88,200

About The Position

The Signature Services Officer serves as a “Face of the Foundation” to patient families, fostering understanding of philanthropy’s role in sustaining the Hospital and helping build long-term relationships between patient families and Children’s Hospital of Philadelphia. The role provides a meaningful hospital experience through strong interpersonal skills and institutional credibility. Working with Foundation colleagues, the Officer manages a portfolio of grateful patient families and develops moves-management strategies. The role identifies and qualifies prospective grateful families, connects them with Foundation staff when appropriate, and maintains complete confidentiality. This position reports to the Director of Signature Services and has no direct fundraising expectations. The Officer also supports patient families by helping coordinate hospital stays and outpatient visits, explaining available resources, resolving paperwork issues, advocating as a personal healthcare resource, and arranging contacts or appointments with other healthcare institutions as needed. The role contributes to the growth and quality of the Signature Services program through improved cross-department communication, recommendations, monitoring, and external referral relationships.

Requirements

Bachelor’s degree.
At least three years of business development, sales, or fundraising-related experience, or at least three years of experience working with patients, families, clinicians, staff, and/or administration.
Intermediate proficiency with Microsoft Office.
Basic proficiency with customer relationship management software, such as Salesforce.
Fundamental knowledge of fundraising and the culture of philanthropy.
Familiarity with medical or hospital operations, particularly pediatric hospital operations and culture.
Familiarity with patient data, HIPAA, and related legal and ethical issues.
Strong verbal and written communication skills.
Solid client management, time management, organizational, interpersonal, and relationship-building skills.
Ability to maintain confidentiality and professionalism.
Ability to work independently with minimal supervision.
Ability to collaborate with stakeholders at all levels.
Employees with patient-facing responsibilities or who work in patient-care buildings must receive an annual influenza vaccine as a condition of employment.

Nice To Haves

At least three years of experience in a healthcare or medical-related environment.

Responsibilities

Build a grateful patient pipeline and partner with the Development team on prospect strategy and implementation.
Review daily inpatient prospect lists with the Director of Signature Services.
Provide gift officers with prospect leads and assessments.
Visit highly rated prospects and, when appropriate, introduce a development officer.
Work with physicians and nurses to identify grateful patient families and generate referrals.
Maintain grateful-family referrals, enter actions in the database in a timely manner, and generate activity reports.
Meet HIPAA-compliant standards.
Provide services to patient families, including assistance with hospital-stay and outpatient-visit logistics and orientation to hospital resources.
Resolve patients’ paperwork issues and act as a personal healthcare resource advocate.
Communicate daily with staff about patients’ special needs and concerns they may be unable to resolve.
Facilitate contacts and arrange appointments at other healthcare institutions as required.
Help grow the Signature Services program.
Help establish processes to improve communication across departments affecting Signature Services.
Recommend service-quality enhancements to the Director of Signature Services and monitor results.
Maintain relationships with external partners to drive referrals to the Signature Services program.