Signature Services Officer

Children’s Hospital of Philadelphia•Upper Merion Township, PA

4d•$69,200 - $88,200

About The Position

The Signature Services Officer serves as a “Face of the Foundation” to patient families, helping them understand how philanthropy sustains the Hospital and fostering long-term relationships between families and The Children's Hospital. The role builds institutional credibility and helps create a meaningful hospital experience for patient families. Working directly with Foundation colleagues, the officer manages a portfolio of grateful patient families and develops moves-management strategies. The position identifies and qualifies prospective grateful families, connects them with Foundation staff when appropriate, and maintains complete confidentiality. It does not have direct fundraising expectations. The officer also supports patient families with hospital stays and outpatient visits, helps them navigate hospital resources and healthcare arrangements, and contributes to the growth and improvement of the Signature Services program. The position reports to the Director of Signature Services.

Requirements

Bachelor's degree.
At least three years of business development, sales, or fundraising-related experience, or at least three years of experience working with patients, families, clinicians, staff, and/or administration.
Intermediate proficiency with Microsoft Office.
Basic proficiency with Salesforce or comparable customer relationship management software.
Fundamental knowledge of fundraising and the culture of philanthropy.
Familiarity with medical or hospital operations, particularly pediatric hospital operations and culture.
Familiarity with patient data, HIPAA, and related legal and ethical issues.
Strong verbal and written communication skills.
Solid client management, time management, organizational, interpersonal, and relationship-building skills.
Ability to maintain confidentiality and professionalism.
Ability to work independently with minimal supervision and collaborate with stakeholders at all levels.
Annual influenza vaccination is required for employees with patient-facing responsibilities or who work in patient-care buildings.

Nice To Haves

At least three years of experience in a healthcare or medical-related environment.

Responsibilities

Build a grateful patient pipeline and partner with the Development team on prospect strategy and implementation.
Review daily inpatient prospect lists with the Director of Signature Services.
Provide gift officers with prospect leads and assessments.
Visit highly rated prospects and, when appropriate, introduce a development officer.
Work with physicians and nurses to identify grateful patient families and generate referrals.
Maintain grateful family referrals, enter actions in the database promptly, and generate activity reports.
Meet HIPAA-compliant standards.
Provide services to patient families.
Assist with hospital-stay and outpatient-visit logistics and orient families to hospital resources.
Resolve patients' paperwork issues and act as a personal healthcare resource advocate.
Communicate daily with staff about patient needs or concerns that staff may be unable to resolve.
Facilitate contacts and arrange appointments at other healthcare institutions as required.
Help grow the Signature Services program.
Help establish processes that improve communication among departments affecting Signature Services.
Recommend service-quality improvements to the Director of Signature Services and monitor results.
Maintain relationships with external partners to drive referrals to the Signature Services program.