Claims – Signature Auto Claims Specialist I

Cincinnati Financial • Fairfield, OH

2d • $52,000 - $65,000 • Hybrid

About The Position

The Signature Claims department is hiring a Signature Auto Claims Specialist I to primarily handle first-party auto exposures, including total loss settlements, first-party injury exposures, and claims with no dollar authority limit. The position is based in Fairfield, Ohio, in a hybrid work environment requiring four days in the office and one remote day per week. It is an exempt, salaried role with promotional opportunities. The annual pay range is $52,000–$65,000, based on education, experience, location, knowledge, skills, and abilities.

The successful candidate will provide claim service by phone, investigate claims thoroughly, review coverage, and analyze repair estimates. The role involves handling sensitive personal and medical information and may require collaboration with the Special Investigations Unit (SIU) and onboarding experts. The company provides tools and training to support ongoing learning and development as an insurance professional.

Requirements

• Prior customer service experience and demonstrated interpersonal skills.
• Ability to work independently, with strong critical-thinking and problem-solving skills and the ability to make informed decisions.
• Experience generating quality written communications and the ability and desire to learn to author complicated business and coverage letters.
• Associate’s degree required.
• The selected candidate is expected to complete AIC coursework within two years of hire.

Nice To Haves

• Prior claims-handling experience is preferred but not required.
• Bachelor’s degree preferred.
• Prior leadership experience in any industry is preferred.
• Pursuit of AINS or AIC designation exam study, or completion of either.

Responsibilities

• Directly handle assigned first-party auto and additional property claims with no dollar authority limit.
• Provide exceptional claim service over the phone to support high customer satisfaction.
• Complete thorough, detailed claim investigations, including injury recorded statements, and partner with SIU and onboarding experts when needed.
• Review police reports, hospital records, and medical information, including private data.
• Review coverage forms, including specialized personal and commercial auto forms.
• Prepare complex coverage letters, including reservation-of-rights, claim-declination, or position letters.
• Analyze auto estimates and initiate phone negotiations with body shops and service providers regarding labor rates and work product.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree