Sign Language Interpreting Scheduler

Cherokee Federal•Washington, DC

10h•$134,000 - $136,421•Onsite

About The Position

The Sign Language Interpreting Scheduler provides scheduling and coordination support for sign language interpreting services for Department employees and applicants. Working closely with the Department’s Interpreting Team Lead, the Scheduler coordinates daily and advance scheduling requirements, communicates interpreter availability and coverage, and facilitates timely fulfillment of requests according to established program procedures. The position coordinates with Department personnel, staff interpreters, and contracted interpreting service providers to support continuity of services, while managing changing requirements, interpreter availability, assignment complexity, locations, security requirements, and other logistical considerations. The role serves as the primary contractor scheduling contact for interpreting requests, maintains accurate records, monitors scheduled assignments, communicates changes and issues, coordinates urgent requests and services for Department activities, and reconciles contractor invoices and supporting documentation. The position has no supervisory or management authority. The position is in Washington, DC. It requires U.S. citizenship or legal permanent residency under the stated government contract restriction; the posting also specifically states that applicants must be U.S. citizens. An active Secret clearance is required, with potential for a TS/SCI upgrade if necessary. Work is primarily in a climate-controlled environment and involves prolonged periods sitting at a desk and working on a computer, with occasional standing or moving about the office for extended periods. The starting salary range is $134,000–$136,421.

Requirements

Strong organizational and scheduling skills, including the ability to manage multiple simultaneous and changing service requirements.
Ability to maintain accurate records and appropriately handle sensitive information in accordance with Department protocols.
Strong customer service, interpersonal, and communication skills for coordinating with Department personnel, employees, applicants, staff interpreters, and contracted providers.
Ability to work independently within established procedures and identify matters requiring referral to the Interpreting Team Lead or other appropriate personnel.
Knowledge of sign language interpreting services and operational considerations associated with coordinating professional interpreting assignments.
Strong critical-thinking and problem-solving skills, including evaluating scheduling requirements, provider availability, and logistics and communicating potential coverage options.
Ability to work under pressure and respond effectively to urgent, short-notice, or changing interpreting requirements.
Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and Teams, and other Department-approved scheduling and communication systems.
Active Secret security clearance required; potential for TS/SCI upgrade if necessary.
Must be a U.S. citizen, as stated in the qualifications; the contract restriction also permits U.S. citizens or legal permanent residents who provide documentation of their status.
Must pass Cherokee Federal pre-employment qualifications.
Must pass pre-employment drug testing.
Prolonged periods of sitting at a desk and working on a computer; occasional standing or moving about the office for extended periods.

Nice To Haves

Bachelor’s degree and a minimum of 3 years of Government, interpreting services, professional scheduling, or related administrative experience.
Familiarity with the Rehabilitation Act of 1973 and the Department’s reasonable accommodation program.
Previous experience coordinating sign language interpreting services within the Department of State, another federal agency, or a large organizational setting.

Responsibilities

Serve as the primary contractor scheduling point of contact for sign language interpreting requests received through Department-approved communication channels.
Work with the Department’s Interpreting Team Lead to coordinate daily and advance scheduling requirements and communicate interpreter coverage status.
Receive, review, track, and coordinate interpreting requests according to established program procedures.
Coordinate interpreter coverage based on service requirements, provider availability, qualifications, credentials, security requirements, assignment complexity, location, and other logistical considerations.
Coordinate with Department staff interpreters and contracted interpreting service providers to determine availability and facilitate coverage.
Maintain accurate scheduling records, including assignment information, interpreter coverage, cancellations, changes, and fulfillment status.
Monitor scheduled assignments and promptly report unfilled requests, cancellations, conflicts, provider-availability changes, and other service-delivery issues to the Interpreting Team Lead and appropriate Department personnel.
Communicate scheduling information and changes to employees, applicants, Department personnel, and interpreting service providers as appropriate.
Coordinate urgent and short-notice interpreting requests and communicate available coverage options to the Interpreting Team Lead.
Coordinate interpreting services for meetings, briefings, training, official events, travel, and other Department activities.
Maintain current scheduling information about interpreter availability, qualifications, credentials, and other information needed to arrange appropriate coverage.
Coordinate with the Interpreting Team Lead and appropriate Department personnel on assignments involving specialized qualifications, security clearances, facility access, travel, or other specific requirements.
Maintain effective working relationships with the Interpreting Team Lead, Department personnel, staff interpreters, and contracted providers to support continuity and efficient service delivery.
Reconcile contractor invoices and supporting documentation against scheduled and completed services, identify discrepancies, and provide reconciliation information to the Interpreting Team Lead and appropriate Government personnel.
Perform other job-related duties as assigned.