Hotel - Shuttle Operator

THREE RIVERS CASINO•Florence, OR

1d•Onsite

About The Position

The Shuttle Operator is responsible for professional, and friendly shuttle service to transport our guests safely and comfortably between the hotel and local destinations. This role involves navigating between the hotel and designated pickup/drop-off points, conducting daily vehicle inspections, and ensuring passenger safety by adhering to traffic laws and maintaining a clean vehicle. The operator will also greet guests, provide valet, shuttle, and luggage service, and park/retrieve guest vehicles. Additionally, the role includes shuttling guests to and from offsite properties, following safety protocols, monitoring the valet area for cleanliness, and communicating guest concerns or special requests to management. Team Members may be exposed to secondhand tobacco smoke, moderate to high noise levels, and potentially bloodborne pathogens. This position requires working in various weather conditions.

Requirements

Minimum age requirement for this position is 18 years old.
Must have a valid driver license and be insurable by TRCR’s insurance agency.
General understanding of computer programs, including all windows applications required.
Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.
Comply with pre-employment, random and reasonable suspicion alcohol and drug testing.
Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.
Must be able to sit, stand and/or walk for up to 8 hours.
Must be able to carry, reach, twist, bend and squat frequently.
Must regularly lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with assistance as needed.

Nice To Haves

Ability to drive a standard transmission preferred.

Responsibilities

Navigates efficiently between the hotel and designated pickup/drop-off points using GPS or maps as needed.
Conducts daily visual inspections of the shuttle vehicle, reporting any maintenance issues to the supervisor.
Ensures the safety of passengers by following all traffic laws, using seat belts, and maintaining a clean and well-maintained shuttle vehicle.
Courteously and enthusiastically greets guests, determines their needs and provides prompt valet, shuttle and luggage service.
Opens vehicles and main Casino doors, providing assistance as needed.
Parks and retrieves guest vehicles, ensuring the utmost in vehicle safety and use of equipment.
Shuttles Casino guests’ to and from offsite properties and/or TRCR RV Park as instructed while obeying all traffic laws, providing a safe and enjoyable ride for TRCR patrons.
Follows safety protocols and guidelines to prevent accidents and ensure the well-being of guests and their vehicles.
Monitors the Valet area for cleanliness and organization, including keeping the TRCR Shuttle and Golf Cart clean and presentable.
Informs Lead or Supervisor of all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
Remains current on, group and property events, and emergency procedures.
Informs management of guests’ special requests or needs.
Other duties as directed by management.