Shuttle Driver - Courtyard Fort Worth Alliance
About The Position
Courtyard Fort Worth Alliance Airport is hiring for a Shuttle Driver. This role is crucial in providing a safe, comfortable, and welcoming ride, which is an important part of the guest experience. The Shuttle Driver is often one of the first and last members of the hotel team a guest may meet, and plays a key role in creating a positive experience for all guests, including airline crews, business travelers, groups, and leisure guests. The position requires a strong belief in hospitality starting before a guest enters the hotel, punctuality, reliability, and a commitment to maintaining a clean and well-maintained shuttle.
Requirements
- A valid driver’s license and an acceptable driving record are required.
- Ability to meet all company and insurance requirements for operating a hotel vehicle.
- Strong verbal communication and guest-service skills.
- Ability to follow schedules, routes, pickup instructions, and safety procedures.
- Ability to use a mobile phone, radio, navigation system, or other transportation-related technology.
- Ability to remain calm and professional in traffic, during delays, and when assisting guests with changing travel needs.
- Ability to work independently while maintaining regular communication with the Front Desk.
- Ability to work flexible hours, including early mornings, evenings, weekends, and holidays, based on business needs.
- Ability to sit and drive for extended periods.
- Ability to enter and exit the shuttle frequently throughout the shift.
- Ability to stand, walk, bend, reach, lift, carry, push, and pull while assisting guests and handling luggage.
- Ability to lift or move up to 50 pounds as needed.
- Ability to safely operate a hotel vehicle in varying traffic, road, and weather conditions.
- Ability to work both indoors and outdoors and in changing temperatures.
- Ability to visually monitor road conditions, mirrors, vehicle surroundings, and safety indicators.
- Ability to communicate effectively in person, by telephone, and through radio or electronic systems.
- Ability to maintain professionalism and attention to safety in a fast-paced transportation environment.
Nice To Haves
- High school diploma or equivalent preferred.
- Previous professional driving, transportation, customer service, or hospitality experience preferred.
- Knowledge of local roads, airports, businesses, and attractions preferred.
- Bilingual communication skills preferred, but not required.
Responsibilities
- Transporting guests safely and efficiently to and from approved destinations.
- Following assigned routes, schedules, pickup instructions, and hotel transportation procedures.
- Assisting guests with luggage, packages, and personal belongings when needed.
- Communicating clearly with the Front Desk regarding pickups, drop-offs, delays, and guest needs.
- Keeping the hotel shuttle clean, organized, fueled, and ready for each trip.
- Completing required vehicle inspections and promptly reporting maintenance or safety concerns.
- Following all traffic laws and operating the vehicle safely in changing road, traffic, and weather conditions.
- Providing helpful information about the hotel, surrounding area, transportation options, and local destinations.
- Creating a positive experience for airline crews, business travelers, groups, and leisure guests.
- Remaining calm, courteous, and adaptable when schedules shift or travel plans change.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
