Shuttle Driver - Courtyard Fort Worth Alliance
About The Position
Courtyard Fort Worth Alliance Airport is hiring for a Shuttle Driver. This role is for individuals who believe that hospitality begins before a guest enters the hotel, that a safe and comfortable ride is crucial to the guest experience, and that punctuality and reliability are paramount when guests are traveling on a schedule. The ideal candidate will understand that a clean and well-maintained shuttle reflects the hotel's pride and that clear communication is key to smooth transportation operations. This position is for someone who enjoys creating positive experiences for guests, even on short rides.
Requirements
- A valid driver’s license and an acceptable driving record are required.
- Ability to meet all company and insurance requirements for operating a hotel vehicle.
- Strong verbal communication and guest-service skills.
- Ability to follow schedules, routes, pickup instructions, and safety procedures.
- Ability to use a mobile phone, radio, navigation system, or other transportation-related technology.
- Ability to remain calm and professional in traffic, during delays, and when assisting guests with changing travel needs.
- Ability to work independently while maintaining regular communication with the Front Desk.
- Ability to work flexible hours, including early mornings, evenings, weekends, and holidays, based on business needs.
- Ability to sit and drive for extended periods.
- Ability to enter and exit the shuttle frequently throughout the shift.
- Ability to stand, walk, bend, reach, lift, carry, push, and pull while assisting guests and handling luggage.
- Ability to lift or move up to 50 pounds as needed.
- Ability to safely operate a hotel vehicle in varying traffic, road, and weather conditions.
- Ability to work both indoors and outdoors and in changing temperatures.
- Ability to visually monitor road conditions, mirrors, vehicle surroundings, and safety indicators.
- Ability to communicate effectively in person, by telephone, and through radio or electronic systems.
- Ability to maintain professionalism and attention to safety in a fast-paced transportation environment.
Nice To Haves
- High school diploma or equivalent preferred.
- Previous professional driving, transportation, customer service, or hospitality experience preferred.
- Knowledge of local roads, airports, businesses, and attractions preferred.
- Bilingual communication skills preferred, but not required.
Responsibilities
- Transporting guests safely and efficiently to and from approved destinations.
- Following assigned routes, schedules, pickup instructions, and hotel transportation procedures.
- Assisting guests with luggage, packages, and personal belongings.
- Communicating clearly with the Front Desk regarding pickups, drop-offs, delays, and guest needs.
- Keeping the hotel shuttle clean, organized, fueled, and ready for each trip.
- Completing required vehicle inspections and promptly reporting maintenance or safety concerns.
- Following all traffic laws and operating the vehicle safely in changing road, traffic, and weather conditions.
- Providing helpful information about the hotel, surrounding area, transportation options, and local destinations.
- Creating a positive experience for airline crews, business travelers, groups, and leisure guests.
- Remaining calm, courteous, and adaptable when schedules shift or travel plans change.
- Taking pride in being one of the first and last members of the hotel team a guest may meet.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
