Hotel Shuttle Driver - no CDL required - One Hotel, Nashville

Towne Park•Nashville, TN

7d•Onsite

About The Position

The Shuttle Driver is responsible for transporting guests to and/or from the hotel, hospital or casino and local area in a friendly, efficient and courteous manner using safe driving practices. They are also responsible for assisting guests with luggage including delivery and pick up of guest luggage during guest arrival and departure and maintaining the vehicle activity and maintenance logs. This role involves shuttling guests to approved locations, requiring knowledge of pick-up and destination points, property outlets, amenities, and local attractions. The driver must communicate courteously with guests and staff, maintain a professional demeanor, and use guest names appropriately. A key responsibility is the daily inspection and monitoring of the vehicle's condition, reporting any malfunctions or damage. Additionally, the driver must protect guest confidentiality, assist patrons with entering and exiting vehicles, and may be required to use specialized equipment like wheelchair lifts.

Requirements

High school diploma or general education degree (GED)
Must be able to pass a criminal background, MVR and drug screen and other requirements set forth by the client
Must be at least 21 years of age
Must maintain a valid driver’s license at all times
Pass annual / semiannual MVR check
Must complete the Wheelchair Safety Training course provided by Towne Park as applicable
One to three months related experience and/or training; or equivalent combination of education and experience
Must be able to drive manual transmission
Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
Regularly required to talk or hear.
Frequently required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Responsibilities

Shuttle guests to appropriate places that are approved by manager and the client contact.
Learn and remember pick-up and destination points.
Knowledge of all property outlets, meeting rooms, amenities as well as main attractions in the area, parking rates, etc.
Communicate by telephone, two-way radio and in person in a courteous, friendly and professional manner with all guests, location staff and co-workers.
Acknowledge and greet guests within 30 seconds while maintaining a professional and friendly demeanor.
Use guest last name at all times when appropriate.
Maintain accuracy and composure while under pressure.
Appropriately use salutation of the day and welcome to property.
Operate a vehicle that seats eight people or less, including driver.
Inspect exterior and interior of vehicle at beginning of each shift for properly operating headlights, turn signals, brake lights, interior courtesy lights, air-conditioning or heating, warning lamps, mirror adjustment, properly inflated tires, windshield wipers, vehicle damage, etc. prior to moving vehicle.
Monitor vehicle condition and records malfunctioning items or damage and submits to manager.
Protect guest confidentiality in accordance with HIPPA requirements.
Maintain the security of client financial and identifying information.
Offer a hand for assistance to patrons.
Check wheelchairs for safe operation prior to each use and must clean wheelchairs after each use.
Assist patrons with entering and exiting the vehicle.
May be required to use specialized equipment such as wheelchair lifts.
Maintain the vehicle activity and maintenance logs.