Hotel Shuttle Driver - Hilton Des Moines, Downtown - No CDL required

Towne Park•Des Moines, IA

1d•Onsite

About The Position

At Towne Park, it’s more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day.

Requirements

High school diploma or general education degree (GED)
Must be able to pass a criminal background, MVR and drug screen and other requirements set forth by the client
Must be at least 21 years of age
Must maintain a valid driver’s license at all times
Pass annual / semiannual MVR check
Must complete the Wheelchair Safety Training course provided by Towne Park as applicable
One to three months related experience and/or training; or equivalent combination of education and experience
Must be able to drive manual transmission
Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed

Responsibilities

Transporting guests to and/or from the hotel, hospital or casino and local area in a friendly, efficient and courteous manner using safe driving practices.
Assisting guests with luggage including delivery and pick up of guest luggage during guest arrival and departure.
Maintaining the vehicle activity and maintenance logs.
Shuttling guests to appropriate places that are approved by manager and the client contact.
Learning and remembering pick-up and destination points.
Knowledge of all property outlets, meeting rooms, amenities as well as main attractions in the area, parking rates, etc.
Communicating by telephone, two-way radio and in person in a courteous, friendly and professional manner with all guests, location staff and co-workers.
Acknowledging and greeting guests within 30 seconds while maintaining a professional and friendly demeanor.
Using guest last name at all times when appropriate.
Maintaining accuracy and composure while under pressure.
Appropriately using salutation of the day and welcome to property.
Operating a vehicle that seats eight people or less, including driver.
Inspecting exterior and interior of vehicle at beginning of each shift for properly operating headlights, turn signals, brake lights, interior courtesy lights, air-conditioning or heating, warning lamps, mirror adjustment, properly inflated tires, windshield wipers, vehicle damage, etc. prior to moving vehicle.
Monitoring vehicle condition and recording malfunctioning items or damage and submitting to manager.
Protecting guest confidentiality in accordance with HIPPA requirements.
Maintaining the security of client financial and identifying information.
Assisting patrons with entering and exiting the vehicle.
Using specialized equipment such as wheelchair lifts.