Shuttle Driver

Charlie's Family of Dealerships•Augusta, ME

24d•$18 - $21

About The Position

The Shuttle Driver transports customers to and from their homes or workplaces while their vehicles are being serviced, helping ensure a positive customer service experience. The role may also involve dispatching, including planning, organizing, leading, and controlling the service department’s shuttle vehicle flow in a timely and professional manner. The employee drives safely, maintains timely routes, assists passengers as they enter and exit vehicles, and communicates with the dealership or other vehicles about service disruptions. The role also includes recording trip and passenger details, tracking shuttle requests and completion times in a dispatch log, staying in contact with service departments, reviewing and reporting job-status changes, and maintaining a professional appearance. The position requires the ability to drive for periods of eight hours or more. The employee regularly encounters outside weather conditions and must be able to meet the listed physical demands, with reasonable accommodations where applicable.

Requirements

High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Valid driver's license and clean driving record.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to customers, clients, and other employees.
Ability to add and subtract two-digit numbers and multiply and divide with tens and hundreds, including using American money and units of weight, volume, and distance.
Ability to apply common-sense understanding to detailed but uninvolved written or oral instructions and to handle problems involving a few concrete variables in standardized situations.
Ability to drive a motor vehicle for periods of eight hours or more.
Ability to sit, reach with hands and arms, and talk or hear regularly; stand and walk frequently; and occasionally lift and/or move up to 25 pounds.
Close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Drive customers to their homes or places of business and pick them up after their vehicles are repaired.
Use good judgment and safe driving skills.
Keep shuttle routes timely.
Assist passengers getting into and out of vehicles.
Operate a radio, cell phone, or similar device to communicate with the dealership or other vehicles about service disruptions.
Record trip details, including passenger names and destinations or pickup points.
Use the dispatch log to track incoming shuttle requests, completed requests, and times in and out.
Maintain timely and professional contact with service departments.
Review job status frequently, log status, and report changes to appropriate personnel.
Maintain a professional appearance.
Perform other duties as assigned.
When dispatching, plan, organize, lead, and control the flow of shuttle vehicles for the service department.