GUEST SERVICES-SHUTTLE

Expotel Hospitality•Kenner, LA

20d•$0 - $14

About The Position

The Van Driver provides attentive, courteous, and efficient transportation assistance to hotel guests during check-in, throughout their stay, and at checkout. The position transports guests to and from the hotel, assists with luggage, answers questions about hotel services and local attractions, and helps ensure company-owned vehicles receive routine maintenance. Work hours range from 4 a.m. to midnight, with shifts usually scheduled for 8 or 10 hours.

Responsibilities

Transport guests to and from the hotel.
Assist guests with luggage to and from guestrooms.
Maintain a professional appearance and grooming, including wearing the proper uniform and nametag while working.
Maintain regular attendance in accordance with scheduling and hotel needs.
Follow Expotel Hospitality Service standards and regulations to support safe and efficient hotel operations.
Maintain a warm, attentive, friendly, helpful, and courteous demeanor toward guests, managers, and fellow employees.
Communicate and work effectively with hotel employees and other departments.
Answer guest inquiries about hotel services, facilities, hours of operation, restaurants, transportation, entertainment, and local points of interest in a timely manner.
Be familiar with in-house groups.
Know emergency procedures and assist as needed.
Use proper two-way radio etiquette when communicating with employees.
Explain guestroom features to guests.
Call taxis for guests.
Ensure routine maintenance is performed on company-owned vehicles.