Shuttle Driver

Memorial Healthcare•Owosso, MI

About The Position

The Shuttle Driver operates a patient shuttle and assists patients with using the service, including transporting them between their homes and destinations. The driver helps coordinate vehicle maintenance and cleaning and provides courteous service that contributes to the patient and family experience. The role also involves coordinating daily passenger loads and routes with the route scheduler and coordinator, supporting patient safety, and interacting appropriately with people of diverse ages and backgrounds. Other duties may be assigned by the Shuttle Services Coordinator or designee, including transporting visitors or patients between building entrances and their vehicles.

Requirements

High school diploma or GED.
Ability to read, write, and follow written and spoken instructions.
Valid chauffeur’s license and a good driving record, both maintained throughout employment.
Maintain BLS skills through the American Heart Association.
Three to five years of prior training and experience providing excellent customer service, managing workload, and professional driving.
Ability to stand for long periods.
Ability to independently get into and out of a hospital vehicle and load or unload items weighing up to 50 pounds; ability to retrieve supplies from shelves from five feet to floor level.
Ability to drive at night without difficulty and handle driving in poor weather or road conditions.
Small motor skills for operating modern computer, office, telephone, and communication equipment.
Ability to adapt and maintain focus in fast-paced, changing, or stressful situations.
Ability to read and interpret documents such as policies, operating instructions, directions, maps, regulations, rules, and laws; comprehend and follow written and verbal instructions.
Ability to concentrate, pay close attention to detail, exercise good judgment, and handle potentially difficult or delicate situations.
Ability to maintain self-control when clients are angry or abusive and interpret medical terminology abbreviations.
Clear, timely oral and written communication and proficient use of English.
Ability to see and hear for work-related purposes, including reading paper and electronic materials.
Ability to interact professionally, courteously, and tactfully with coworkers, hospital staff, administration, customers, physicians, the public, and internal and external customers, in person and through verbal, written, and electronic communication.
Ability to remain calm in adversity, communicate openly, honestly, and tactfully, and work as a team member with a positive, cooperative, and motivated attitude.
Excellent customer service skills and ability to demonstrate empathy and create a positive customer experience.

Nice To Haves

Previous healthcare experience is a plus but is not required.

Responsibilities

Provide excellent customer service and serve as an ambassador for Memorial Healthcare.
Drive the shuttle to passengers’ homes, transport them to their destinations, and return them home.
Maintain the transportation log.
Provide input on vehicle maintenance and coordinate scheduled maintenance and repairs.
Keep the shuttle clean daily and coordinate larger detailing services with a local vendor.
Collaborate with the route scheduler and coordinator to determine daily passenger loads, activities, and routes.
Demonstrate job-related patient safety practices, including safe and effective use of equipment and technology and reducing the risk of adverse patient occurrences.
Support the hospital’s mission, vision, values, standards, policies, procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and ethical code.
Interact appropriately with diverse individuals of all ages who use the shuttle service.
Perform other duties as assigned, such as transporting visitors or patients from building entrances to their vehicles.
Travel independently throughout Memorial Healthcare facilities and drive the hospital vehicle between the hospital and delivery points.
Load and unload the vehicle and deliver supplies or reports as needed.